At eDreams US, our mission is to make booking travel straightforward, affordable, and worry-free. But don’t just take our word for it — the best way to know how we perform is by hearing directly from our customers. We’ve gathered authentic reviews from the Better Business Bureau (BBB) to give you an honest look at how travelers across the USA rate their experiences with us.
BBB rating A+
From booking your trip to sharing your feedback afterward, we’re here to make every part of your travel smooth and enjoyable.
Search for the best deals on flights and hotels. Select your preferences, confirm your booking, and get ready for your next getaway
Relax knowing your trip details were handled carefully—from the booking process to support during your travels, we’ve got you covered.
After your trip, visit the Better Business Bureau to leave your review. Your honest opinion helps fellow travelers and guides us in improving our services.
Thousands of customers trust eDreams US on the BBB platform for our competitive pricing and responsive customer support. Here’s what travelers are saying about us:
Mr. Ahmed Soliman provided me with high quality support discussing my options - I found his customer support skills excellent and he was understanding and asked the right questions to clarify my issue as well as my expectations. Thanks Ahmed for your dedication
I called to cancel my membership but Solomon (customer rep.) with good knowledge, explained to me the benefits and also included a cancellation clause for my upcoming flight which I recently booked with a good discount. I decided to keep the membership till the end of the year.
Very easy to navigate! I was able to book my recent trip in only a few minutes!
Super customer service!!! Very friendly & knowledgeable. He needs a raise!!!
I was so grateful to find a phone number on their website that I could actually speak to someone and there was no long wait! I had a problem tracking a refund that had gone awry and had wasted many hours trying to solve it with the airline. Once I reached Edreams Customer Service it was so quickly and easily resolved and they promised a refund right away. Representative Rowaida was polite and very efficient. I am so grateful for this good service!
Our experience was very good. Very respectful, let me know what was going on the whole time! We called back to change dates and everything went well. No surprises!
I booked a flight from SEU to JRO using E dreams. Their was a little confusion with confirming our seats. I talked to Ritambhata and she was very professional and thorough and resolved our issue. I am happy with the outcome!
Easy to get connected to their customer support, no wait time at all and very cooperative staff.
Customer service! Agent was knowledgeable and very helpful. All issues resolved with no further needs.
I was about to ****** the subscription but the agent explained the benefits very well and that made me to continue the subscription
Go directly to the eDreams BBB profile.
Usually found near the top of the business profile page. This will open a short form for your review.
5 being the highest. Then, share your thoughts. Was booking easy? Were the prices competitive? How did you find our customer service?
Your feedback will be published on the BBB site to help future travelers and assist us in continually enhancing our services.
Thank you for taking the time to share your experience with eDreams US!
At eDreams, our goal is to make travel booking simple, affordable, and stress-free. Of course, the best way to judge is by hearing from the people who know us best — our customers. We have gathered real feedback from Trustpilot to give you a transparent view of how travellers around the world rate their experience with us.
We are dedicated to providing a seamless experience from start to finish. From the moment you search for a flight to the day you share your post-trip feedback, we support you every step of the way.
Quickly browse top flights and hotels to find the perfect match. Lock in your options, confirm your booking, and start packing.
Head out on your adventure with peace of mind, knowing your travel details are taken care of and customer support is available.
Share your experience! Your honest feedback guides fellow travelers and helps us constantly refine our services for you.
Thousands of customers rely on eDreams for budget-friendly rates and dependable customer service. See what real travelers are saying about us on Trustpilot:
Have you recently planned a trip with eDreams? We would value your feedback! Your insights help others make informed choices and inspire us to keep delivering great travel deals.
Go directly to the eDreams Trustpilot profile. This dedicated page brings together all customer ratings so you can easily voice your opinion.
This button is prominently displayed near the top of the profile page. Clicking it will open a straightforward feedback form.
Five stars represents an excellent experience. Next, describe your journey with eDreams: Was the booking process intuitive? Did you get a great deal? How did our support team do?
Once you are satisfied with your comments, send them in. Your review will be published online, helping other vacationers and ensuring we maintain high standards.
At eDreams, we focus on making your global travel professional, efficient, and affordable. Your honest feedback is the best measure of that success. These recent SmartCustomer reviews provide an unbiased look at how travelers rank these booking services and customer support.
Thousands of SmartCustomer users recognize eDreams for providing competitive rates and a dedicated support team. Read the latest feedback from the global travel community:
Did you recently book a trip with eDreams? Share your story. Your feedback helps fellow travelers make informed decisions and helps eDreams improve.
Go directly to the eDreams SmartCustomer profile. This platform aggregates customer feedback to give you a complete picture of the service.
Find this button at the top of the company profile. It opens a quick form for your comments.
Choose a rating from one to five stars. Include the details: Was the website easy to use? Were the prices competitive? Did the support team help you?
Review your text and hit submit. Your feedback joins the community and helps refine the service you receive.
Here’s why it pays to book with eDreams, explore our top benefits at a glance.
Yes, eDreams is a legitimate and secure platform for purchasing airline tickets. It operates under eDreams ODIGEO, one of the world’s largest online travel companies. Like any major booking platform, customer experiences can vary, but millions of travelers use eDreams each year to book flights, hotels, and other travel services.
To assess the credibility of a travel site, check for:
Yes, eDreams is an IATA Accredited Agent. This means it meets the International Air Transport Association’s criteria for financial and operational standards, and is authorized to issue tickets for most major airlines globally.
Yes, complying with the EU Directive on Package Travel and linked travel arrangements, eDreams holds different protections, which cover, in case of that the travel services cannot be provided due to the travel agency insolvency, the refund of the package price or well the traveler's repatriation, in case that the return transportation is included in the package.
eDreams offers several contact options depending on your needs. Visit https://www.edreams.net/travel/support-area/ and click “Contact options” for details tailored to your situation.
A full refund isn't guaranteed, it depends on the fare conditions set by the airline, which vary by ticket type (most low-cost fares are non-refundable). You'll need to cancel your flight through "My Trips" to kick off the request; depending on the case, you may be offered a voucher or rebooking instead of cash back. If the airline itself cancels your flight, though, it's required to offer you either an alternative flight or a full refund. For more on eligibility and refund timelines, check out our refunds page.https://help.edreams.com/hc/en-150/sections/18960548268050-Refunds
