Frontier is an ultra-low-cost airline founded in 1994. It is headquartered in Denver, Colorado, and its main hub is Denver International Airport. Frontier operates an average of 350 flights per day and serves more than 75 destinations in the USA, Costa Rica, the Dominican Republic, Jamaica, and Mexico. Through a codeshare agreement with Great Lakes Airlines, Frontier also provides connections to smaller cities when connecting to/from a Frontier flight in Denver, Los Angeles, or Phoenix. Frontier Airlines operates a diverse fleet of Airbus A320 and Airbus A319 aircraft capable of seating between 138 and 168 passengers. Most Frontier aircraft offer an in-flight seatback entertainment system showing TV and movies. An additional fee applies for this service depending on the duration of the flight.
Frontier Airlines offers three check-in options: online check-in, self-service kiosks at the airport, and full-service check-in counters at the airport.
Online check-in is available from 24 hours to 45 minutes before the scheduled flight departure time. To check-in online, passengers will need to enter their name as it appears on the reservation and the 6-letter Frontier Airlines reservation code. Not only does online check-in save time at the airport, but passengers who check-in online enjoy discounted fees for checked baggage.
Passengers traveling with Frontier Airlines can also check-in at the airport using self-serve kiosks. To check-in, passengers must enter their reservation code, scan their confirmation number or swipe their payment card, ID, or passport. Passengers will then be able to view their itinerary, purchase carry-on baggage, check any luggage, and print the boarding pass.
For travelers who require extra help checking-in, Frontier Airlines full-service check-in counters are available at all airports. Priority check-in lanes are available for passengers traveling on a Classic Plus fare or passengers who are Summit or Ascent level members.
To speed up the boarding process, Frontier boards their aircraft using Zone Boarding. First, passengers with special needs (such as those using a wheelchair or mobility device) and unaccompanied minors are allowed to board. No announcement is made for special needs boarding. Next, an announcement is made inviting passengers seated in Zone 1, Ascent and Summit level members of Frontier's frequent flyer program, passengers traveling on a Classic Plus fare, military personnel in uniform, and any passenger that has purchased a STRECH seat to board. Third, courtesy boarding is offered to families traveling with small children (under the age of 3) or anyone else requiring additional time or assistance. Finally, in order from the back of the aircraft to the front of the aircraft, passengers seated in Zones 2 through 4 are called to board. Passengers flying with Frontier Airlines are advised to be at the gate 35 minutes before the scheduled departure time. Passengers who are not at the gate 15 minutes before the scheduled boarding time may have their reservation cancelled and their seat released to other passengers.
Frequent Flyer Information - EarlyReturns
Frontier Airlines offers a frequent flyer program called EarlyReturns. The EarlyReturns frequent flyer program has three tier levels: base level for members who have flown less than 15,000 miles in one calendar year; Ascent level for members who have flown more than 15,000 miles or 20 Frontier flight segments in a calendar year; and Summit level for members who have flown more than 25,000 miles or 30 Frontier flight segments in a calendar year. Ascent and Summit members enjoy additional perks such as priority check-in, complimentary access to STRETCH seating, and complimentary checked and carry-on baggage. Passengers enrolled in the program accrue miles equal to the distance travelled (100% accrual) on Economy fare tickets and 150% accrual on Classic Plus fare tickets. The minimum mileage earned per flight is 500 miles for Economy fares and 750 miles for Classic Plus fares. EarlyReturns miles can be redeemed for roundtrip award tickets at a rate of 20,000 miles for travel within the USA, including Alaska, and 30,000 miles for travel to/from Costa Rica, the Dominican Republic, and Mexico. Taxes and fees must be paid separately.
All passengers on Frontier Airlines, regardless of their fare class, are allowed one free personal item of hand baggage. This may include handbags, backpacks, briefcases, and laptop computer bags. In addition to the one personal item, the following items can be carried on to Frontier Airlines flights for no additional charge: assistive devices for passengers with special needs, mobility devices such as canes, crutches, braces, a diaper bag for an infant, an FAA-approved infant/child safety seat that will be used during the flight, a prayer rug, a reasonable amount of reading material or a coat. Additional carry-on items may incur a fee depending on point of purchase and fare class. Passengers traveling on a Classic Plus fare or who are Summit & Ascent level members are entitled to one additional complimentary piece of carry-on baggage.
Hand baggage must not exceed 10" height x 16" width x 24" length (inclusive of any handles, wheels, and straps) in its dimensions. The maximum weight for carry-on baggage is 35 pounds. Bags must be able to fit under the passenger's seat. Passengers who arrive at the gate with baggage that exceeds the maximum size and weight for carry-on baggage will be charged a fee depending on their fare class. Do note that the fee for checking a bag with Frontier Airlines is often less expensive than for carry-on baggage.
Passengers holding economy fare tickets with Frontier Airlines will be charged a fee for all checked baggage. Fees depend on the point of purchase and if the passenger is a member of Frontier's Discount Den. Fees increase per additional piece of baggage. Passengers traveling on a Classic Plus fare can check one item for no additional charge, and passengers who are Summit & Ascent level members can check up to two items for no additional charge. The maximum size for checked baggage on Frontier Airlines is 157 linear cm (length + width + depth) and a maximum weight of 50 pounds. Any checked baggage exceeding these limits will incur an overweight and/or oversize fee. Note that these fees are charged separately and one item may be subject to both fees. Frontier Airlines does not accept baggage that exceeds 711 linear inches in size (length + width + depth) or 100 pounds in weight. Frontier Airlines recommends that the following items are not transported in checked baggage and will not be liable if they are lost or damaged: cash, jewelry, electronics, laptop computers, medications, car keys, important documents, and fragile items.
They lost my luggage and I am not a happy person with this situation bc it still hasn't been found
1. I have never paid for carry on luggage at any airline and this was extremely expensive. For just a weekend we were forced to take a larger luggage and check it because of the cost. 2. I have never in my life paid for water, soda or coffee in flight. I was really shocked and was glad I had water with me. 3. We needed a wheel chair when we got to the airport and they were very friendly and courteous and helpful taking us to the plant
They would not let me on the flight. I took a major lost with wit you guys it was crazyly over booker
The flight attendant that did the announcements did not represent you well. He rushed through his lines and because he did not enunciate his pronunciations, I could only make out a few words. He must be told that he is not in a race to see how fast he can do his spiel, he has an important role to instruct passengers regarding what they must do in an emergency.
They should not be charging for 1 carry on bag and they should be providing one free soft drink or water. Charges were ridiculous.
The delay between o'hare and mccarran was a bit of an issue. Would be nice to provide Wi-Fi or comfortable seats for all.