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Frontier Airlines

Flying with Frontier Airlines

Frontier is an ultra-low-cost airline founded in 1994. It is headquartered in Denver, Colorado, and its main hub is Denver International Airport. Frontier operates an average of 350 flights per day and serves more than 75 destinations in the USA, Costa Rica, the Dominican Republic, Jamaica, and Mexico. Through a codeshare agreement with Great Lakes Airlines, Frontier also provides connections to smaller cities when connecting to/from a Frontier flight in Denver, Los Angeles, or Phoenix. Frontier Airlines operates a diverse fleet of Airbus A320 and Airbus A319 aircraft capable of seating between 138 and 168 passengers. Most Frontier aircraft offer an in-flight seatback entertainment system showing TV and movies. An additional fee applies for this service depending on the duration of the flight.

Online Check-In

Frontier Airlines offers three check-in options: online check-in, self-service kiosks at the airport, and full-service check-in counters at the airport.

Online check-in is available from 24 hours to 45 minutes before the scheduled flight departure time. To check-in online, passengers will need to enter their name as it appears on the reservation and the 6-letter Frontier Airlines reservation code. Not only does online check-in save time at the airport, but passengers who check-in online enjoy discounted fees for checked baggage.

Passengers traveling with Frontier Airlines can also check-in at the airport using self-serve kiosks. To check-in, passengers must enter their reservation code, scan their confirmation number or swipe their payment card, ID, or passport. Passengers will then be able to view their itinerary, purchase carry-on baggage, check any luggage, and print the boarding pass.

For travelers who require extra help checking-in, Frontier Airlines full-service check-in counters are available at all airports. Priority check-in lanes are available for passengers traveling on a Classic Plus fare or passengers who are Summit or Ascent level members.

Boarding Information

To speed up the boarding process, Frontier boards their aircraft using Zone Boarding. First, passengers with special needs (such as those using a wheelchair or mobility device) and unaccompanied minors are allowed to board. No announcement is made for special needs boarding. Next, an announcement is made inviting passengers seated in Zone 1, Ascent and Summit level members of Frontier's frequent flyer program, passengers traveling on a Classic Plus fare, military personnel in uniform, and any passenger that has purchased a STRECH seat to board. Third, courtesy boarding is offered to families traveling with small children (under the age of 3) or anyone else requiring additional time or assistance. Finally, in order from the back of the aircraft to the front of the aircraft, passengers seated in Zones 2 through 4 are called to board. Passengers flying with Frontier Airlines are advised to be at the gate 35 minutes before the scheduled departure time. Passengers who are not at the gate 15 minutes before the scheduled boarding time may have their reservation cancelled and their seat released to other passengers.

Frequent Flyer Information - EarlyReturns

Frontier Airlines offers a frequent flyer program called EarlyReturns. The EarlyReturns frequent flyer program has three tier levels: base level for members who have flown less than 15,000 miles in one calendar year; Ascent level for members who have flown more than 15,000 miles or 20 Frontier flight segments in a calendar year; and Summit level for members who have flown more than 25,000 miles or 30 Frontier flight segments in a calendar year. Ascent and Summit members enjoy additional perks such as priority check-in, complimentary access to STRETCH seating, and complimentary checked and carry-on baggage. Passengers enrolled in the program accrue miles equal to the distance travelled (100% accrual) on Economy fare tickets and 150% accrual on Classic Plus fare tickets. The minimum mileage earned per flight is 500 miles for Economy fares and 750 miles for Classic Plus fares. EarlyReturns miles can be redeemed for roundtrip award tickets at a rate of 20,000 miles for travel within the USA, including Alaska, and 30,000 miles for travel to/from Costa Rica, the Dominican Republic, and Mexico. Taxes and fees must be paid separately.

Hand Baggage Allowance

All passengers on Frontier Airlines, regardless of their fare class, are allowed one free personal item of hand baggage. This may include handbags, backpacks, briefcases, and laptop computer bags. In addition to the one personal item, the following items can be carried on to Frontier Airlines flights for no additional charge: assistive devices for passengers with special needs, mobility devices such as canes, crutches, braces, a diaper bag for an infant, an FAA-approved infant/child safety seat that will be used during the flight, a prayer rug, a reasonable amount of reading material or a coat. Additional carry-on items may incur a fee depending on point of purchase and fare class. Passengers traveling on a Classic Plus fare or who are Summit & Ascent level members are entitled to one additional complimentary piece of carry-on baggage.

Hand baggage must not exceed 10" height x 16" width x 24" length (inclusive of any handles, wheels, and straps) in its dimensions. The maximum weight for carry-on baggage is 35 pounds. Bags must be able to fit under the passenger's seat. Passengers who arrive at the gate with baggage that exceeds the maximum size and weight for carry-on baggage will be charged a fee depending on their fare class. Do note that the fee for checking a bag with Frontier Airlines is often less expensive than for carry-on baggage.

Checked Baggage Allowance

Passengers holding economy fare tickets with Frontier Airlines will be charged a fee for all checked baggage. Fees depend on the point of purchase and if the passenger is a member of Frontier's Discount Den. Fees increase per additional piece of baggage. Passengers traveling on a Classic Plus fare can check one item for no additional charge, and passengers who are Summit & Ascent level members can check up to two items for no additional charge. The maximum size for checked baggage on Frontier Airlines is 157 linear cm (length + width + depth) and a maximum weight of 50 pounds. Any checked baggage exceeding these limits will incur an overweight and/or oversize fee. Note that these fees are charged separately and one item may be subject to both fees. Frontier Airlines does not accept baggage that exceeds 711 linear inches in size (length + width + depth) or 100 pounds in weight. Frontier Airlines recommends that the following items are not transported in checked baggage and will not be liable if they are lost or damaged: cash, jewelry, electronics, laptop computers, medications, car keys, important documents, and fragile items.

Frontier Airlines latest reviews from customers

Find cheap flights with Frontier Airlines
3.3 /5
Total reviews based on: 92
St. Louis, MO
Orlando
Lambert-St Louis Internatl - Orlando International ( STL - MCO )
5.0 /5
Susanna
Date 2018-07-30 City Fl Age 51-70 Class Economy

I like it that you allow retired service people onboard first Delta allows active duty only which many times they have only given a few weeks. I feel like it’s only fair to allow retired service people on first.

5.0 /5
1 reviews
Raleigh, NC
Orlando
Raleigh Durham International Arpt - Orlando International ( RDU - MCO )
5.0 /5
Jerry
Date 2019-07-19 City Israel Age 31-50 Class Economy

comfortable flight. very smooth landing. Great flight crew!!

3.0 /5
3 reviews
Atlanta
Orlando
Hartsfield Jackson - Orlando International ( ATL - MCO )
5.0 /5
Jill
Date 2018-06-06 City Atlanta GA Age 31-50 Class Economy

I didnt think this was a real ticket for the price I paid and wasn’t sure if they were going to let me on the plane but they did!

5.0 /5
1 reviews
Tampa
Las Vegas
Tampa International - Mccarran International Airport ( TPA - LAS )
5.0 /5
Claudia
Date 2018-06-03 City Florida USA Age 51-70 Class Economy

Smooth flight.

3.0 /5
3 reviews
Raleigh, NC
Las Vegas
Raleigh Durham International Arpt - Mccarran International Airport ( RDU - LAS )
5.0 /5
Redd
Date 2018-05-09 City Va Age 31-50 Class Economy

My first time flying and it was awesome

5.0 /5
1 reviews
Las Vegas
Tampa
Mccarran International Airport - Tampa International ( LAS - TPA )
5.0 /5
Butch
Date 2018-05-07 City Las Vegas NV Age Over 70 Class Economy

Was impossible to include baggage online

5.0 /5
1 reviews
Chicago
Las Vegas
O'hare International Airport - Mccarran International Airport ( ORD - LAS )
5.0 /5
Deneen
Date 2018-04-30 City Illinois Age 31-50 Class Economy

It was wonderful

4.0 /5
2 reviews
Ontario, CA
Denver
Ontario International - Denver International ( ONT - DEN )
5.0 /5
Carrie Harte
Date 2018-03-25 City Apple valley california Age 51-70 Class Economy

Very pleasent

4.0 /5
2 reviews
Phoenix
Denver
Sky Harbor International Airport - Denver International ( PHX - DEN )
5.0 /5
PG
Date 2018-02-22 City Arizona Age 51-70 Class Economy

Great booking experience. I will recommend this portal to everyone.

5.0 /5
1 reviews
Philadelphia
Miami
Philadelphia International Airport - Miami International Airport ( PHL - MIA )
5.0 /5
Fatima
Date 2018-02-18 City Philadelphia Age Under 30 Class Economy

As a first time flier the experience was awesome. Can?t wait to fly again!!

4.0 /5
2 reviews
San Juan
Orlando
Luis Munoz Marin International - Orlando International ( SJU - MCO )
5.0 /5
Noralee
Date 2019-11-17 City Puerto Rico Age 31-50 Class Economy

Excellent

5.0 /5
1 reviews
Philadelphia
Orlando
Philadelphia International Airport - Orlando International ( PHL - MCO )
5.0 /5
Soni
Date 2019-01-27 City NJ Age Over 70 Class Economy

Was not sure about flying Fromtier however we were pleasantly surprised. It was a very good flight. Plane was on time and very clean with leg room. all personnel extremely professional. K

3.5 /5
2 reviews
Orlando
San Juan
Orlando International - Luis Munoz Marin International ( MCO - SJU )
5.0 /5
Javier
Date 2018-01-17 City PR Age 51-70 Class Economy

El costo del Checked bag es mucho dinero. The Checked Bag cost is Very Expensive.

5.0 /5
1 reviews
Miami
Denver
Miami International Airport - Denver International ( MIA - DEN )
4.0 /5
Rachel
Date 2018-03-04 City Miami Age Under 30 Class Economy

Frontier has small seat spaces but they were on time and had no issues

4.0 /5
1 reviews
Minneapolis
Denver
Minneapolis - St Paul Intl Airport - Denver International ( MSP - DEN )
4.0 /5
Lori
Date 2018-03-25 City Age 31-50 Class Economy

Was surprised to have to purchase carry on also. Very misleading when you are searching for comparable pricing and yours is lower but then adding on bags makes it mite than other options. Also advised to just get tickets with carrier directly when just purchasing a plane ticket

4.0 /5
1 reviews

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