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United Airlines

Flying with United Airlines

What would become United Airlines completed its first commercial flight in 1926 and eventually merged with William Boeing's aircraft and carrier company to create the United Aircraft and Transport Corporation. By 1933, United was the first airline company to fly an all-metal aircraft, the famous Boeing 247. After merging with Capital Airlines in the 1960s, United Airlines became the USA's largest airline company and remained so for many years. Continuing to control a large portion of American airline traffic, United Airlines also became the first airline company to fly the now standard Boeing 747 and after becoming employee-owned through a stock ownership program, became the world's largest employee-owned corporation in 1994. United Airlines is based in Chicago, Illinois in Willis Tower (once known as Sears Tower) and operates over 700 mainline aircraft. The company currently boasts over 85,000 employees in the United States and countries around the world. As one of the world's most comprehensive and longest operating airline services, United Airlines is one of the USA's most traveled carriers. An average of over 5,200 flights are made daily to more than 350 airports worldwide and the airline has handled nearly 140 million passengers yearly since 2012. United Airlines also prides itself on being an environmentally sensitive corporation, flying the world’s first commercial aviation flight on certified bio-fuel. They have also campaigned to replace all paperwork with Apple’s iPad technology and have purchased over 100 fuel efficient Boeing 737 Max 9s to replace less efficient older models.

Online Check-In

Check-in is available within 24 hours of the flight’s scheduled departing time. Online check-in is the recommended method as it is fastest and boarding passes can be printed from a home computer. A message containing a link to your boarding pass can also be emailed to most mobile devices or laptops to be shown to check-in staff. A United Airlines app is also available for smartphone devices and can be used to instantly check-in before departure times. Regardless of check-in time, all baggage must be checked at least 30 minutes before domestic flights and 60 minutes before international connections.

Boarding Information

Most domestic flights are boarded up to 15 minutes before the scheduled departure time. With most US airports suggesting at least an hour and a half processing time, United Airlines recommends arriving at least two hours before departure. Arriving at the departure gate at least 30 minutes before the scheduled departure time is also highly recommended. Peak traffic hours at most airports are between 6:30 a.m. – 9:30 a.m., 11:00 a.m. – 2:00 p.m., and 3:30 p.m. – 7:30 p.m. Travelers should keep in mind that proper identification is required at all check-in desks, TSA stations and at the departure gate.

Frequent Flyer Information - MileagePlus

United Airlines offers a frequent flyer program, entitled MileagePlus, that has been voted the world’s best frequent flyer program for nine consecutive years by Global Traveler magazine. “Miles” are earned by purchasing tickets, hotel reservations, car rentals and other services. Credit cards are offered that collect MileagePlus miles through standard purchases and other bonus reward programs. Amtrak tickets can also gain MileagePlus miles as well as trips planned through United Cruises and United Vacation services. MileagePlus miles can be used to purchase United Airlines tickets as well as many other services provided by United Airlines and its partners. Flight upgrades can be made with MileagePlus miles giving passengers access to premium flight cabins, checked bag allowances and complementary premium beverages. These upgrades can be made before or after tickets and reservations are purchased, although certain benefits are only available if upgrades are made prior to check-in. Miles can also be used to book reservations at many brand-name hotels or pay for a membership to United Airlines’ United Club and Lounge located at many airports worldwide. These lounges provide free snacks, beverages and Wi-Fi for members and are also partnered with other airport lounge services to ensure that MileagePlus travelers have a private and relaxing atmosphere while waiting for connecting flights. Miles can also be donated to charities through United’s donation services. A complete list of charities is available on their website and covers a wide range of non-profits and other similar associations.

Hand Baggage Allowance

Each passenger is allowed to bring one carry-on luggage item as well as one small personal item for each flight. A traveler’s carry-on bag and personal item must be able to easily fit in the overhead bins or under the seat in front of them at the cabin crew’s discretion.

Maximum dimensions allowed for carry-on luggage are 9 inches x 14 inches x 22 inches (22 cm x 35 cm x 56 cm) including both the wheels and handles.

A personal item is generally defined as a purse, handbag, laptop or briefcase, book bag, or other similarly sized item. Maximum dimensions allowed for a small personal item are 9 inches x 10 inches x 17 inches (22 cm x 25 cm x 43 cm).

Checked Baggage Allowance

Checked baggage service charges apply at any point where bags are checked, although some customers are exempt from charges for bags within specified size and weight limits. Services charges for the first two check baggage items may apply for bags with a maximum weight of 50 lbs and a maximum exterior dimension of 62 inches. Any additional bags that exceed the maximum weight or size limits are considered excess baggage and may be subject to additional fees or regulations. MileagePlus members, active military personnel or their dependents may be exempt from checked baggage service charges for one or more of their luggage items as long as these items meet the weight and size requirements. This exemption does not pertain to group reservations of ten or more passengers or when the flight is not operated by United or United Express services. Passengers are recommended to carry all delicate and valuable items with their carry-on luggage, as the TSA is required to perform a comprehensive screen on all checked baggage. These screening procedures are not considered the liability of United Airlines.

United Airlines latest reviews from customers

3.8 /5
Total reviews based on: 26
Omaha, NE
Omaha, NE
Eppley Airfield - Eppley Airfield ( OMA - OMA )
4.0 /5
Dz
Date 2019-03-17 City Omaha Age 51-70 Class Economy

Had a very rough plane ride due to storms

4.0 /5
1 reviews
Newark - Nj
Jacksonville, FL
Newark International Airport - Jacksonville International Airport ( EWR - JAX )
5.0 /5
Tomer
Date 2019-02-15 City Isreal Age 31-50 Class Economy

Little bit hgih price

5.0 /5
1 reviews
Lima
Los Angeles
J Chavez Intl - Los Angeles Intl Airport ( LIM - LAX )
3.0 /5
Joseph
Date 2019-02-04 City US Age Over 70 Class Economy

Paid additionally directly to United for seats 40 A reserved also 40 B. at the counter they changed for 39A and 39B, Did not noticed until we got inside the plane, requested un explanation to hostess in the plane, their response those were seats blocked. The seats we got were not reclining and very uncomfortable..

3.0 /5
1 reviews
Guatemala City
Houston
La Aurora Intl Airport - G.Bush Intercontinental ( GUA - IAH )
5.0 /5
Natygros
Date 2019-01-29 City Guatemala Age 31-50 Class Economy

Deben generar el número de ticket de los bebes que van en regazo, ya que en ambos vuelos de ida y regreso, tomó mas de 10min ubicar a mi bebe en la aereolinea.

5.0 /5
1 reviews
Monterrey
Chicago
Gen M Escobedo - O'hare International Airport ( MTY - ORD )
5.0 /5
Ana Lidia Villarreal gonazalez
Date 2019-01-24

Excelente

5.0 /5
1 reviews
Phoenix
Los Angeles
Sky Harbor International Airport - Los Angeles Intl Airport ( PHX - LAX )
1.0 /5
Carmen Ampuero
Date 2019-01-11 City Perú Age 31-50 Class Economy

No ponen de manera clara y evidente los cargos por equipaje, incluso por aquellos que son equipajes de mano. Pasé un momento muy bochornoso en la sala de embarque cuando tuve que esperar hasta el final del embarque con mi hijo pequeño, tuve que pagar ahí mismo por las maletas de mano que tenían medicinas y juguetes de mi hijo y lo peor es que ni siquiera llegaban a pesar 8kg. Cuando al fin pude entrar al avión y nos pudimos sentar, vi que los compartimentos para maletas estaban casi vacíos. Me parece que es una exageración hacerle pagar a un pasajero sin considerar las explicaciones. Cuando las tripulantes servían los refrescos, agua y café, me dio vergüenza preguntar si eso tenía un costo. Preferimos no pedir nada. Espero nunca mas volver a volar con United, no recomendaré nunca esta aerolínea. Si desean ser Low Cost, pues publicítense como LOW COST, de esa manera uno entiende que te harán recargos por todo

1.0 /5
1 reviews
Seattle
Nairobi
Seattle All Airports - Jomo Kenyatta Internatonal ( SEA - NBO )
1.0 /5
Kaggz
Date 2019-01-10 City Kenya Age 31-50 Class Economy

Had a very bad experience, my child did not get a seat and mine was charged double. I had to pay extra for luggage because of that mishap. Was very dissapointed. I had to hold my baby for a 26hr flight!!!

1.0 /5
1 reviews
Reno, NV
San Francisco
Reno Tahoe International Apt - San Francisco Intl Airport ( RNO - SFO )
3.0 /5
Arzie
Date 2018-12-27 City Reno Age 31-50 Class Economy

Flight delay created a dominos effect of problems for Christmas.

3.0 /5
1 reviews
Buenos Aires
Newark - Nj
Pistarini - Newark International Airport ( EZE - EWR )
5.0 /5
Maxene
Date 2018-12-20 City New York City Age Over 70 Class Economy

Unfortunately I only needed a one-way ticket so it was more expensive, but worth the money.

5.0 /5
1 reviews
Philadelphia
Washington, D.C. (Arlington County), VA
Philadelphia International Airport - Dulles Intl ( PHL - IAD )
1.0 /5
Tim
Date 2018-12-07 City Bensalem Pennsylvania Age 31-50

I’m still waiting for my refund

1.0 /5
1 reviews
Grand Rapids, MI
Grand Rapids, MI
Kent County International Airport - Kent County International Airport ( GRR - GRR )
4.0 /5
Me
Date 2018-11-28 City Michigan Age 51-70 Class Economy

Unaware when booking that carry on was not included. Having a small purse jammed into an already tiny personal item was ridiculous.

4.0 /5
1 reviews
Newark - Nj
Paris
Newark International Airport - Charles De Gaulle ( EWR - CDG )
3.0 /5
Gambidi
Date 2018-10-19 City France Age 51-70 Class Economy

Seats and food in UA in economy are not generous. However the price was attractive for the fall season.

3.0 /5
1 reviews
Grand Junction, CO
Denver
Walker Field - Denver International ( GJT - DEN )
3.0 /5
Artman
Date 2018-09-27 City Grand Junction, Colorado Age 51-70 Class Economy

Plane was crowded and the seating very tight for a person of my larger height.

3.0 /5
1 reviews
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