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United Airlines

Flying with United Airlines

What would become United Airlines completed its first commercial flight in 1926 and eventually merged with William Boeing's aircraft and carrier company to create the United Aircraft and Transport Corporation. By 1933, United was the first airline company to fly an all-metal aircraft, the famous Boeing 247. After merging with Capital Airlines in the 1960s, United Airlines became the USA's largest airline company and remained so for many years. Continuing to control a large portion of American airline traffic, United Airlines also became the first airline company to fly the now standard Boeing 747 and after becoming employee-owned through a stock ownership program, became the world's largest employee-owned corporation in 1994. United Airlines is based in Chicago, Illinois in Willis Tower (once known as Sears Tower) and operates over 700 mainline aircraft. The company currently boasts over 85,000 employees in the United States and countries around the world. As one of the world's most comprehensive and longest operating airline services, United Airlines is one of the USA's most traveled carriers. An average of over 5,200 flights are made daily to more than 350 airports worldwide and the airline has handled nearly 140 million passengers yearly since 2012. United Airlines also prides itself on being an environmentally sensitive corporation, flying the world’s first commercial aviation flight on certified bio-fuel. They have also campaigned to replace all paperwork with Apple’s iPad technology and have purchased over 100 fuel efficient Boeing 737 Max 9s to replace less efficient older models.

Online Check-In

Check-in is available within 24 hours of the flight’s scheduled departing time. Online check-in is the recommended method as it is fastest and boarding passes can be printed from a home computer. A message containing a link to your boarding pass can also be emailed to most mobile devices or laptops to be shown to check-in staff. A United Airlines app is also available for smartphone devices and can be used to instantly check-in before departure times. Regardless of check-in time, all baggage must be checked at least 30 minutes before domestic flights and 60 minutes before international connections.

Boarding Information

Most domestic flights are boarded up to 15 minutes before the scheduled departure time. With most US airports suggesting at least an hour and a half processing time, United Airlines recommends arriving at least two hours before departure. Arriving at the departure gate at least 30 minutes before the scheduled departure time is also highly recommended. Peak traffic hours at most airports are between 6:30 a.m. – 9:30 a.m., 11:00 a.m. – 2:00 p.m., and 3:30 p.m. – 7:30 p.m. Travelers should keep in mind that proper identification is required at all check-in desks, TSA stations and at the departure gate.

Frequent Flyer Information - MileagePlus

United Airlines offers a frequent flyer program, entitled MileagePlus, that has been voted the world’s best frequent flyer program for nine consecutive years by Global Traveler magazine. “Miles” are earned by purchasing tickets, hotel reservations, car rentals and other services. Credit cards are offered that collect MileagePlus miles through standard purchases and other bonus reward programs. Amtrak tickets can also gain MileagePlus miles as well as trips planned through United Cruises and United Vacation services. MileagePlus miles can be used to purchase United Airlines tickets as well as many other services provided by United Airlines and its partners. Flight upgrades can be made with MileagePlus miles giving passengers access to premium flight cabins, checked bag allowances and complementary premium beverages. These upgrades can be made before or after tickets and reservations are purchased, although certain benefits are only available if upgrades are made prior to check-in. Miles can also be used to book reservations at many brand-name hotels or pay for a membership to United Airlines’ United Club and Lounge located at many airports worldwide. These lounges provide free snacks, beverages and Wi-Fi for members and are also partnered with other airport lounge services to ensure that MileagePlus travelers have a private and relaxing atmosphere while waiting for connecting flights. Miles can also be donated to charities through United’s donation services. A complete list of charities is available on their website and covers a wide range of non-profits and other similar associations.

Hand Baggage Allowance

Each passenger is allowed to bring one carry-on luggage item as well as one small personal item for each flight. A traveler’s carry-on bag and personal item must be able to easily fit in the overhead bins or under the seat in front of them at the cabin crew’s discretion.

Maximum dimensions allowed for carry-on luggage are 9 inches x 14 inches x 22 inches (22 cm x 35 cm x 56 cm) including both the wheels and handles.

A personal item is generally defined as a purse, handbag, laptop or briefcase, book bag, or other similarly sized item. Maximum dimensions allowed for a small personal item are 9 inches x 10 inches x 17 inches (22 cm x 25 cm x 43 cm).

Checked Baggage Allowance

Checked baggage service charges apply at any point where bags are checked, although some customers are exempt from charges for bags within specified size and weight limits. Services charges for the first two check baggage items may apply for bags with a maximum weight of 50 lbs and a maximum exterior dimension of 62 inches. Any additional bags that exceed the maximum weight or size limits are considered excess baggage and may be subject to additional fees or regulations. MileagePlus members, active military personnel or their dependents may be exempt from checked baggage service charges for one or more of their luggage items as long as these items meet the weight and size requirements. This exemption does not pertain to group reservations of ten or more passengers or when the flight is not operated by United or United Express services. Passengers are recommended to carry all delicate and valuable items with their carry-on luggage, as the TSA is required to perform a comprehensive screen on all checked baggage. These screening procedures are not considered the liability of United Airlines.

United Airlines latest reviews from customers

3.8 /5
Total reviews based on: 126
Washington, D.C. (Arlington County), VA
Dulles Intl - Lisboa ( IAD - LIS )
1.0 /5
Date 2019-08-26 City West Virginia Age 51-70 Class Economy

They should not let people who are very overweight have just one seat. This guy filled in a good part of my space with his heavy body. Did not appreciate it.

1.0 /5
1 reviews
San Francisco
Seattle All Airports - San Francisco Intl Airport ( SEA - SFO )
1.0 /5
Date 2019-08-23 City USA Age 31-50 Class Economy

Worst ever

1.0 /5
1 reviews
Monterey, CA
Monterey Penins - Denver International ( MRY - DEN )
3.0 /5
Date 2019-08-23 City San José California Age 51-70 Class Economy

It was expensive and didn’t include a standard carry on bag.

3.0 /5
1 reviews
San Diego
Orlando International - Lindbergh International Airport ( MCO - SAN )
1.0 /5
Date 2019-07-07 City Mexico Age 51-70 Class Economy

I need my money back please The air line cancel my son’s ticket because he is 14 years old and you know that

1.0 /5
1 reviews
Washington, D.C. (Arlington County), VA
Lexington, KY
Dulles Intl - Blue Grass Field ( IAD - LEX )
5.0 /5
Date 2019-06-18 City Va. Age 51-70 Class Economy

Great job all around.

5.0 /5
1 reviews
Baltimore, MD
Baltimore - Honolulu International ( BWI - HNL )
1.0 /5
Date 2019-06-04 City usa Age 51-70 Class Economy

Canceled this flight 1 month ago

1.0 /5
1 reviews
Albany, NY
Newark - Nj
Albany Intl Apt - Newark International Airport ( ALB - EWR )
1.0 /5
Date 2019-05-21 City Hudson NY Age 51-70 Class Economy

Missed my connecting flight after the air line delayed the plane for an hour. They did not hold the plane in Newark so that the passengers could catch their flight to the final destination. I missed a whole day. I will never travel by United again.

1.0 /5
1 reviews
G.Bush Intercontinental - Gen M Escobedo ( IAH - MTY )
2.0 /5
Emanuel Diaz
Date 2019-05-21 City Texas Age 31-50 Class Economy

It's no good this app

3.5 /5
2 reviews
Tel Aviv
San Francisco
Ben-Gurion International - San Francisco Intl Airport ( TLV - SFO )
4.0 /5
Date 2019-05-01 City Israel Age 51-70 Class Economy

The first flight (from TA ot SFO) was ok the second one (from SFO to TA) was full. My husband and I were not given seats together until the last minute before the flight. We were told that if we make the reservation directly with United it will not happen.

3.5 /5
2 reviews
San Jose
Juan Santamaria International - G.Bush Intercontinental ( SJO - IAH )
1.0 /5
Date 2019-04-22 City Age Class Economy

Couldn't buy an upgrade from Tokyo yo houston because of the all nippon/united reservation if I knew I wouldn't have bought the ticket. Also migration was super slow.

2.5 /5
2 reviews
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