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The Vietnamese counter staff were very nice and helpful with my overweight baggage issue up to a point. The Nok air website hpowever is VERY difficult to use and di not allow me to pre-buy baggage allowance so I was charged an exorbitant amount - almost $200 - more than the cost of my ticket. And the actual Nok Air staff in Vietnam was very agressive and rude. And became even more so when i challenged him and told him he was rude - no apology no let me help you solve your problem just in my face demeaning comments and rufeness. I will NEVER fly this airline again.
Very easy to book on your system unlike many others. A last minute booking to get a flight but did not pick seats. Was surprised to end up in premium seating somehow from Phuket to Bangkok on NOK Air.
Great and affordable airline. Took all our package, flight was on time, check in easy, staff friendly.
Both flights were quite satisfying
1 1/2 hours late leaving Don Muang due to late arrival of the incoming plane. It was not clear if the tea and coffee was free or not on the plane. No one explained whether it was free or not!
Both airports are out of town and getting to and from then is not particularly easy so bear that in mind. However check-in and flight itself was painless and almost enjoyable.
Small airport quick and easy processing . Fun to walk out to plane to load. To many people exceeding the one bag carry on and no one saying anything to them.
I paid online for the luggage and then got charged at check in again. I want a refund. I don’t know how this double charge happened but I hope you will resolve it
2hour delay. No compensation offered.
Ridiculous charge to check bags. Plus the waiting at the bag screening is very vague