Norwegian Air Shuttle, or Norwegian, was founded in 1993, and is considered the the first low-cost carrier to fly non-stop between the US and Scandinavia. Lufthansa is a founding member of the Star Alliance, the largest association of airlines. It is headquartered in Cologne, Germany and has two hubs at the Frankfurt Airport and the Munich Airport. Norwegian Air Shuttle ASA, commercially branded "Norwegian", is the first low cost carrier to fly non-stop between the US and Scandinavia. Norwegian flys a fleet of Boeing 787 Dreamliner, and prides itself on flying long haul aircrafts, especially designed for better comfort and more eco-friendly transportation. The airline currently operates 424 routes to 130 destinations across USA, North Africa, Europe, the Middle East and Asia.
With Norwegian, passengers can check-in online for their flight. Passengers can check in to most flights and can do so up to 24 hours to 1 hour prior to departure. Passengers must still present their boarding passes at security.
Passenger check-in from a mobile device is also available. Passengers can use their internet enabled mobile phone to also have their boarding pass sent to their device and presented at the boarding gate.
Checking in at one of the airport kiosks is a great way to save time. Passengers can use the self-service kiosks, which also includes bag drop. Please be aware of check-in deadlines.
Passengers can consult the status of their flight via the Norwegian Airlines website. Passengers simply select the airport, departure city and date for the status of the flight.
To ensure the on time departure of flights departing on Norwegian Airlines, it is recommended passengers be at the boarding gate as timely as possible to avoid the boarding gate’s closure. For domestic flights it is advised to arrive no later than 20 minutes prior to departure. All other flights require an arrival of at least 30 minutes prior to departure.
All passengers are allowed to bring a standard item or hand luggage and one personal item.
There are no additional hand baggage allowances for parents with infants under the age of two, unless the parent has purchased a seat for the infant. Parents are permitted to take food for the infant on the flight.
Checked baggage allowances vary depending on the class of travel of each passenger: Premium and PremiumFlex passengers are allowed 2 pieces of free baggage, up to 44lbs (20kg) each. LowFare+ and Flex passengers are allowed 1 piece of free baggage, up to 44lbs (20kg). Should travellers exceed this weight limit, excess baggage is charged per pound/kilo. The maximum dimensions of free checked baggage are: 250cm x 79cm x 112cm. Baggage that exceeds the total circumference of 300cm or weighs more than 70lbs (32kg) is not permitted.
Read ratings and consult all Norwegian reviews below on this page.
I could not find the way to preorder meals for my flight. Website was not well organized.
I know you are a budget airlines but at least give water and coffee to passengers free. In this trip when we got of in Copenhagen one American air hostess girl gave passengers free coffee that generosity lasts longer in my mind than your stupid rainbow color arrangement of cabin lights. Be economical but not cheap like starving Erving.
Great experience great value.
Comfortable flight in Business Class. Very good value compared to other airlines.
Flight was good despite giving notification of a need for wheel chair waiting and need to catch a connecting flight on the booking at check in and again three times on the flight always being assured it was taken care of we had to wait missed our connecting flight lost the funds for that flight two tickets had to pay again for two more tickets on another airline arriving much later than planned and having to take a taxi at $60 instead of train (all ready covered) to get parked car then having to pay $5 more for parking because of the late pick up of the car. Not a pleasant happy experience. Call me 612 232 6596
Paying extra for luggage is just a sore spot with me
Wish I knew I had to order meals explicitly. All else great.
We had a long delay on the flight from NY to Madrid but the flight experience was pleasant overall. The food on business class is really bad. Flight attendants are curt and not very helpful.
don't wait til hour 9 to offer water!!!
Contrary to their info - no wifi connection is available on Norwegian flights that I used.
extra fees not expected or embraced
Our tickets were extremely high and the flight attendants were terrible and one in particular was outright rude. Seats on the return flight were the smallest space I have ever encountered on a flight-and to be on a plane for 11+ hours in such a small space was almost unbearable
TSA in Oslo was not very efficient: The flight was delayed due to screenings which is totally acceptable: our safety is of utmost importance. However they did not take this into account when starting to board the plane. The staff who performed the screenings was not very courteous-they left me standing there and did not advise that they were completed. Plane was delayed which is understandable but the staff/stewards did not offer anything at all (because dinner was not purchased). not even water in a 9 hr 40 min transatlantic flight-which was technically was a little over 11 hours sitting in our seats due to the 90 min delay after everyone boarded. I understand and completely agree that screenings and making sure our plane is safe to fly is the most important aspect of flying in today's age. however the policy of not even offering water to patrons is unacceptable to me.
Good flight. Non flying staff totally useless at Orly on the way back. No information on the 3 hour delay then a rushed boarding. Totally inane. As if these people had never been. On an airplane themselves. Upshot was we were so late they did rhe return in less than 6 hours. So as to avoid the late arrival fine at EWR. Great!