JetBlue was founded in 1999 by the Brazilian–American entrepreneur David Neeleman. Originally suggested names for the airline were NewAir and Taxi. The airline is headquartered in Queens, New York, and its main hub is John F. Kennedy International Airport. JetBlue operates a diverse fleet including Airbus A320, Airbus A321, and Embraer 190 aircraft. Most JetBlue aircraft have a name that includes the world "blue". As part of the JetBlue experience, all passengers enjoy a world–class seat with a movable headrest, an in–flight entertainment system featuring up to 100 free channels of DirectTV and SiriusXM Radio, a power plug at every seat, and Fly–Fi in–flight internet access. JetBlue offers service to more than 80 destinations in 12 countries including Aruba, the Bahamas, Barbados, Bermuda, Columbia, Costa Rica, Jamaica, the Dominican Republic, Mexico, Saint Maarten, and Puerto Rica. JetBlue's main focus is the northeast USA and it operates hundreds of daily flights to/from New York's JFK Airport and Boston's Logan Airport. In order to expand its services to Europe, Asia, and Africa, JetBlue has entered partnerships with overseas airlines including Virgin Atlantic Airways, Lufthansa, Cathay Pacific, British Airways, Aer Lingus, Turkish Airlines, Emirates, Jet Airways, Air China, and South African Airlines.
JetBlue Airways offers online check–in 24 hours to 30 minutes before domestic flights and 24 hours to 60 minutes before international flights. To check–in online, passengers must enter their first and last name, departure city, and JetBlue confirmation number. Note: online check–in is not available for passengers who are traveling with a pet or service animal, as part of a group of 10 or more, on standby, or who have purchased an extra seat or are bringing extra baggage on their flight, or who are unaccompanied minors.
Check–in using a JetBlue airport kiosk is available 6 hours before scheduled departure times. For check–in at a JetBlue service counter, the check–in time varies by airport. Specific details for each airport can be found on the JetBlue website. Passengers are advised to allow sufficient time for check–in, baggage drop, and security clearance – especially during holidays and peak travel times. For passengers with checked luggage, the check–in cut–off time is 30 minutes before a domestic flight or 60 minutes before an international flight. JetBlue will not be responsible for expenses incurred due to late check–in.
Passengers must be at the boarding gate 15 minutes prior to scheduled departure time for domestic flights and 20 minutes prior for international flights. Passengers arriving to the gate after these cut–off times may be denied boarding and will not be entitled to any compensation. When boarding, passengers will need to present their boarding pass and photo ID if they are 18 years or older. (For unaccompanied minors, please consult the airline on requirements and boarding procedures.) The JetBlue boarding procedure begins with silent boarding for passengers who have requested boarding assistance. Next, priority boarding is offered for Mosaic and Even More Space customers who have upgraded their seat assignments. Pre–boarding is then offered for families traveling with children under the age of two or anyone needing additional assistance. General boarding then begins with 5 row increments used, with passengers seated at the back of the aircraft called first. Unaccompanied minors are boarded last.
Frequent Flyer Information – TrueBlue
JetBlue's frequent flyer program is called TrueBlue. Members earn TrueBlue points per $1 USD spent on JetBlue flights. Bonus TrueBlue points can be earned through partner credit cards and by reaching travel thresholds, such as 5,000 bonus points when you purchase and fly 3 roundtrip JetBlue flights in one calendar year. TrueBlue reward points never expire. There are no black–out dates. They can be redeemed for one–way flights (5,000 points) and round–trip flights (10,000 points) Families can pool their points in order to redeem reward flights more quickly. Government taxes and fees on the reward flights are additional.
All passengers are permitted one carry–on bag (such as a suitcase, backpack, garment bag, or pet carrier) and one personal item (such as a purse, briefcase, or laptop bag) for no additional charge. To fit in the aircraft's overhead bin, the maximum size for a carry–on bag is 24" L x 16" W x 10" H (60 x 40 x 25 cm). To fit under the seat, the maximum size is 17" L x 13" W x 11" H (43 x 33 x 27 cm) when traveling on an Airbus A321 aircraft or 18" L x 15" W x 8" H (45 x 38 x 20 cm) when traveling on an Airbus A320 or E190 aircraft. JetBlue currently does not have any weight restrictions for carry–on baggage. The following items do not count towards passengers' carry–on baggage allowance: duty–free items, one diaper bag and one car seat for passengers traveling with an infant, mobility devices such as wheelchairs, canes, and walkers, and personal items such as coats and umbrellas. For options and requirements concerning mobility devices, sports equipment and musical instruments as either carry–on or checked baggage, please consult the JetBlue Airways website or its customer service center.
All passengers are permitted to check one bag free of charge. The bag must not exceed 62 inches in its overall dimensions (length + width + height) or 50 pounds in weight. Fees apply for checking a second bag, third bag or more. Note: passengers traveling to/from the Dominican Republic, Haiti, Peru or Trinidad & Tobago are limited to two checked bags. Note: boxes will not be accepted as checked baggage on international flights.
Fees for overweight and/or oversized baggage will be assessed and collected during check–in. Oversized bags are those measuring between 63–80 inches in total dimension – those over 80 inches will not be accepted. Overweight bag fees are charged based on the categories of 51–70 pounds or 71–99 pounds – bags weighing more than 99 pounds will not be accepted. Note: the overweight and oversized bag fees are separate and both may apply to one item.
All checked baggage must be checked at the airport at least 30 minutes before scheduled departure time for domestic flights or 60 minutes for international flights.