overall easy, slight glitch, people in the US not accustomed to using a country code but otherwise efficient and smooth
The flight was overbooking and delayed due to a flight attendant losing her badge. The airline check-in person then lied to the passengers telling us the plane was delayed due to an inbound crews flight being late, which was a blatant lie!
It was so cramped. There was very little leg room. The isle was so small that people had a hard time passing another person. I did not use the return trip that I paid for. I rented a car and drove back.
I upgraded to First Class but there was very little difference between economy and First Class to merit the increase in price. Additionally, United airlines have no First Class lounges available for First Class ticket holders, just another reason not to upgrade/fly first class.
Trip went well witout incident eventhough connecting flights were close to arrivals. Accurate timely gate and electronic updates
Just need to understand what is being said over the PA system. If they could ensure the volume is correct and speak slowly as there were announcements made by the flight attendants and noticed not only did I not understand but my friend and folks around us as well. That was not the case from the cockpit, nice and clear.
I really enjoyed the fight, nothing bothered me and I had plenty of space thanks to the fact that nobody sat in the middle seat.
United express is the worst airline I've ever took in my life. Expensive, bad treatment from the personal and even sent me to an emergency exit without my approval. First and last time I flight with them. I know it's not your fault.
I tried to cancel this ticket. I was very unhappy to discover I booked through a travel agency in the UK. I traveled on American.
Crew kept us informed of the planes status and travel time during the snow delay. When your flying and theres snow, a delay to de-ice the plane is appreciated for my safety!!
Add on fees and more than $100 fare increase while entering data to book is unethical . VERY SKEPTICAL OF THE VALUE OF THIS SERVICE WE THOUGHT WAS UNITED
Our outbound and return flights were both delayed. The return flight was delayed by 4 hours while they addressed fuel locks. How can the airline not know how these work? the delay caused us to miss our connection and United staff were very difficult to deal with
We had to pay extra for a economy plus seat, since "all complimentary economy seats were taken" almost $200 for the two of us- defeats the purpose of discounted seats?
flight was delayed for over 1 hr 45 min cant believe u guys charge for picking seats and carry on bag...horrible!
Did it ever occur to these people to write am/pm next to the departure time? No. The devil is in the details.
The only redeemable factor was the flight attendants who were helpful dispute the poor working conditions
I was so mad to got the fact that I need to pay 26 dollars more in the airport because I wanted to send my baggage and when I said I wanted to take it with met hat I won't have to pay this amount- they said I can't and I have to pay. I think you have to write it before I decided to buy the flight that you suggest. It's not appropriate way to act and I won't buy from you any more tickets unfortunately.
Plane left three hours late. Didn't mention until we were seated that flight plans were changed to include an extra stop to refuel. I had a 2 1/2 hr layover so that was shot. Missed the connection. Had to go thru security all over again, recheck my bags, and run like hell to make the next plane to Boston. The only bright spot was I got upgraded to first class for 39 minutes of pleasure in a total of 17 hours of airport experience. But they made up for that luxury by losing my luggage. Still don't have it today and am leaving on Monday to go home.
The flight was cancelled and I received the refund only for the ticket from NY and no for the ticket from Chicago
The service during the flight is very bad. Food is not provided in an international flight but if the passenger wants to buy food, cash is not acceptable, only credit cards.
SWA was $200 cheaper with 2 free bags each. After all the added charges, Pay for checks bags, carry on's($30), and seat selections, most hidden charges prior to purchase was another $100+. You advertised free cancellation according to Airline. I called you to cancel 3 hours after making the reservation to cancel, the airline had no record of the reservation yet, still I was told I would lose the entire cost ($996) if I cancel. Very bad is not low enough to speak of.
great tri p. the boarding went smooth. if i have to complain i would regarding the time and lay-over
I really like the fact that you text me the info and gate info updates, I was really impressed with your service and definitely going to use your service next year. Thanks for taking out the worry of getting to the right gate at the airport. Awesome service.
Booked 2 flight to Denver from Newark and I had no seat and my husband had a seat we were not even seated together until I complained...
I am sorry to tell you that I will never ever recommend United Airlines for anybody because I lost my three day salary plus money lost tensions in Washington.I lost the connection flight and without getting airlines accommodation I spent the night and day. I am trying to load a compliant against the Airline.
My mother & I had an outstanding experience traveling with you! I'd highly recommend you to all I know! Thanks
Over priced for the plane I was on. The plane ride there was nice, but the plane one the way back was cheap
I found the military time difficult to work with. Hard to understand agents when booking flight. Not sure if this is the flight we took, or the one I booked, tried to change, then had to cancel to enable better time.
My itinerary included 2 different flights. While the longest one was perfect (Houston-London), the shortest (Bog-Houston) was very poor. The only compliment was water, so the differences among them were notorious. Even the space among the seats was terrible.
I have taken flights from Paris CDG to the USA several times with different airlines - this experience was easily one of the worst. My husband and I were sitting miles apart, both of us in seats with entertainment screens that did not function. The plane was small and outdated. The staff grew friendlier throughout the flight but it took some time. No complementary wine on a flight that costs over $700 is absurd. We arrived late which resulted in us missing our connecting flight and having to wait another 4 hours to get a flight to Orlando.
I didn't like using your web site and the price I was giving at first was not the price I paid after I entered my card information. I will not use your site again
Seat assignment, or lack thereof, until just before boarding, is not good. There no free snacks. The price was a lot higher than our flight from Newark to New Orleans on another airline. Checking one bag was not free as it was on the other airline. (Maybe I should downgrade my experience from 3 stars to 2?) But the flight, despite a 2-1/2 hour delay, got us to our destination in one piece so ...
After comfirm check in. We can't get our seat to come back and have to see the agent at airport,that made us very upset we miss the flight,finally we sit seperate in different row.
It was my worst experience. The flight was overbooked, the customer service of edreams and United was really bad, I had to wait 3 hours on phone to talk with United...I had to call 3 times and wait a lot to talk with Edreams. I will never book a flight with eDreams
Excellent fair but United leg room was tight. The returning flight was a little long wait after trip 8 hours.
Just a couple of things: Staff needs to b a bit more attentative and kind. Some staff was rude an rolled there eyes at us when asked for extra drinks for our children.
The aircrafts on the first two legs (united airlines) were wasted and too loud for a comfortable flight. The third one from Zurich to ljubljana was the best (adria airwayas).
the internet connection for the 1 hr flight was free ( for basic united shows ) but not for the 6 hr flight ? I was expecting to be able to watch a free movie
Since I was traveling from Dallas and connecting flight was in Houston, i have collect the carry on bag and then have to run woth my little 4yr old kid to the connecting flight terminal and the gate. I just got the flight for 2 mins to departure. It was very difficult for me and everything was in last rush. Other than the gap, I felt everything was good.
I had a nice experience but the ticket price was high expensive. I understand the seasonal time is always more expensive but this time was very bad.
United airlines flight to Newark was fine. United airlines cancelled Newark to Toronto Had to cab to LaGuardia Airport to get a flight to Toronto via Air Canada
I paid extra for premium service to insure my flight if I had to cancel. I was forced to cancel my flight and told that I can not be reimbursed. This is unacceptable
They didn't have an assigned seat for me at first because it was such a full flight, but after bumping someone to first class I was able to sit comfortably in economy plus.
I paid for premier insurance so flight can be cancelled with refund. Problem 1. After booking and giving credit card, you charged more. 2. Called you right away, response was rude. 3. Two days later situation came up where we could not take this trip, so we called again : first response you would give us $153.00 back, second response only $22.63. Finally I agreed to take that and the response now you do not get anything back! What's going on in your organization? You are total fiasco kind of organization. Very rude, hiding fact- true prices, offer insurance and do not honor it. My strong feeling NEVER EVEN LOOK AT YOUR WAY. You are total disappointment and total disaster. Last punch came on March 30,2015, received text message from you saying your flight has departed, while my booking was for March 31,2015.
Hand Baggage Allowance
Each passenger is allowed to bring one carry-on luggage item as well as one small personal item for each flight. A traveler’s carry-on bag and personal item must be able to easily fit in the overhead bins or under the seat in front of them at the cabin crew’s discretion.
Maximum dimensions allowed for carry-on luggage are 9 inches x 14 inches x 22 inches (22 cm x 35 cm x 56 cm) including both the wheels and handles.
A personal item is generally defined as a purse, handbag, laptop or briefcase, book bag, or other similarly sized item. Maximum dimensions allowed for a small personal item are 9 inches x 10 inches x 17 inches (22 cm x 25 cm x 43 cm).
Checked Baggage Allowance
Checked baggage service charges apply at any point where bags are checked, although some customers are exempt from charges for bags within specified size and weight limits. Services charges for the first two check baggage items may apply for bags with a maximum weight of 50 lbs and a maximum exterior dimension of 62 inches. Any additional bags that exceed the maximum weight or size limits are considered excess baggage and may be subject to additional fees or regulations. MileagePlus members, active military personnel or their dependents may be exempt from checked baggage service charges for one or more of their luggage items as long as these items meet the weight and size requirements. This exemption does not pertain to group reservations of ten or more passengers or when the flight is not operated by United or United Express services. Passengers are recommended to carry all delicate and valuable items with their carry-on luggage, as the TSA is required to perform a comprehensive screen on all checked baggage. These screening procedures are not considered the liability of United Airlines.
Check-in is available within 24 hours of the flight’s scheduled departing time. Online check-in is the recommended method as it is fastest and boarding passes can be printed from a home computer. A message containing a link to your boarding pass can also be emailed to most mobile devices or laptops to be shown to check-in staff. A United Airlines app is also available for smartphone devices and can be used to instantly check-in before departure times. Regardless of check-in time, all baggage must be checked at least 30 minutes before domestic flights and 60 minutes before international connections.
Most domestic flights are boarded up to 15 minutes before the scheduled departure time. With most US airports suggesting at least an hour and a half processing time, United Airlines recommends arriving at least two hours before departure. Arriving at the departure gate at least 30 minutes before the scheduled departure time is also highly recommended. Peak traffic hours at most airports are between 6:30 a.m. – 9:30 a.m., 11:00 a.m. – 2:00 p.m., and 3:30 p.m. – 7:30 p.m. Travelers should keep in mind that proper identification is required at all check-in desks, TSA stations and at the departure gate.
Frequent Flyer Information - MileagePlus
United Airlines offers a frequent flyer program, entitled MileagePlus, that has been voted the world’s best frequent flyer program for nine consecutive years by Global Traveler magazine. “Miles” are earned by purchasing tickets, hotel reservations, car rentals and other services. Credit cards are offered that collect MileagePlus miles through standard purchases and other bonus reward programs. Amtrak tickets can also gain MileagePlus miles as well as trips planned through United Cruises and United Vacation services. MileagePlus miles can be used to purchase United Airlines tickets as well as many other services provided by United Airlines and its partners. Flight upgrades can be made with MileagePlus miles giving passengers access to premium flight cabins, checked bag allowances and complementary premium beverages. These upgrades can be made before or after tickets and reservations are purchased, although certain benefits are only available if upgrades are made prior to check-in. Miles can also be used to book reservations at many brand-name hotels or pay for a membership to United Airlines’ United Club and Lounge located at many airports worldwide. These lounges provide free snacks, beverages and Wi-Fi for members and are also partnered with other airport lounge services to ensure that MileagePlus travelers have a private and relaxing atmosphere while waiting for connecting flights. Miles can also be donated to charities through United’s donation services. A complete list of charities is available on their website and covers a wide range of non-profits and other similar associations.
What would become United Airlines completed its first commercial flight in 1926 and eventually merged with William Boeing's aircraft and carrier company to create the United Aircraft and Transport Corporation. By 1933, United was the first airline company to fly an all-metal aircraft, the famous Boeing 247. After merging with Capital Airlines in the 1960s, United Airlines became the USA's largest airline company and remained so for many years. Continuing to control a large portion of American airline traffic, United Airlines also became the first airline company to fly the now standard Boeing 747 and after becoming employee-owned through a stock ownership program, became the world's largest employee-owned corporation in 1994. United Airlines is based in Chicago, Illinois in Willis Tower (once known as Sears Tower) and operates over 700 mainline aircraft. The company currently boasts over 85,000 employees in the United States and countries around the world. As one of the world's most comprehensive and longest operating airline services, United Airlines is one of the USA's most traveled carriers. An average of over 5,200 flights are made daily to more than 350 airports worldwide and the airline has handled nearly 140 million passengers yearly since 2012. United Airlines also prides itself on being an environmentally sensitive corporation, flying the world’s first commercial aviation flight on certified bio-fuel. They have also campaigned to replace all paperwork with Apple’s iPad technology and have purchased over 100 fuel efficient Boeing 737 Max 9s to replace less efficient older models.