Horrible. They made us wait 1.30 hour inside the plane because we had to wait some passengers whose flight arriving late. I never see something like that. Of course me and lot of other passengers lost our connections. I'll never flight anymore with this company.
Can I use my previous American Airlines frequent flier number and get credit for this flight now that the 2 airlines are merged?
flight was good, ridiculous pricing to change flight, was told to throw away ticket and just buy new one way ticket
I called to cancel the flight to a later date but i was told it would cost an extra $200 each. Needless to say I was not able to make the flight and therefore lost a lot of money.
Not god this airline because I had trip on Sunday and I went to staff the airline but I didn't find any staff on the counter and the trip is gone. And I booked new trip in next day and I payed new about this trip. (I'm not speak English very well)
I was under the impression my bags were included in the price but then was charged 50 for 2 bags. Would have rather gone with United for same price without baggage charges
All in all it was a good experience other than some of my clothing in my luggage can't be found. That's disappointing as it my first trip and it wasn't my clothing alone and I have to pay for it
I CANNOT WRITE A REVIEW BECAUSE YOU ONLY SENT ME A BOOKING REFERENCE, AND NOT THE TICKET! A VERY NEGATIVE EXPERIENCE
Give correct information. Flight was US Airways, but ticket said operated by American. I called to find out which terminal we should go to I was told to go to US airways. That was not right.and this is what the guy told me after checking with the supervisor. There in two different terminals.
airports interconection in New York ares is still not friendly. it takes to long, its unreliable and tiring. a cheap flight is not a nonexpensive flight, it is just cheap even on regular flights, one bag ¨declared¨ is not free, cost 25 dolars minimun
After readung negative comments I was concerned, but flight it was fine. Flight out had delays ddue to weather. Overall good value.
I knew the red eye is cheaper, how I know why. Boarding and flight were fine but the jet lag the flight times creates hurt.
You don't seem to realize that you canceled my flight one day after I booked it. I called the airlines the day before my flight and found out it had been canceled by you. I had no flight. I was flying on AA now I called US Air and they fixed it on another flight. I tried to call you because you kept sending me text saying have a great flight and my gate was changing in Dallas Tx all the time. You would not answer the phone and I could never get through to you. So never call me again I will never use you and will write a review and post it on Face book and any place else I can to let people know what a sham you are running. Bye
My flight Bogota-Dallas was cancelled because of absence of tripulation! I had to travel to Houston, there stay for 5 hours, then Dallas and then Albuquerque, so I lost a shuttle from ABQ to Santa Fe where was my final destination.
Great flight! Only that the head attendant had a problem with body odour on the way up to Jamaica and the toilet were smelly on the way back.
My flight was good up till my return flight was canceled and I had to fly through Dulles when they were having a snow storm.
Crew of United Airlines just not happy with their profession. Always bad mood and very very very rude. Seem did not have parents to give them education. Never again with United Airlines
I was extremely dissatisfied with the service and my experience with US Airways. My returning flight from La Guardia (NYC) to Los Angeles (LAX) with a stop over in Philadelphia (PHL) was an absolute disaster! My flight was scheduled to leave La Guardia for Philadelphia at 1:10pm, so I was checked in through security and ready to go at 12pm.We didn't leave La Guardia until after 4:30pm. There was delay after delay. However, no snow storms or server weather to justify the delays. I knew i was no longer going to make my connecting flight from Philadelphia to Los Angeles so i spoke to a US Airways employee to arrange something. He rebooked my to catch a flight 2 and a half hours later at 6pm. I landed in PHL with 30 mins to make my transfer to the new connecting flight. They waited at least 20 minutes until they let us out of the plane. The cabin overhead lockers were so small that when we boarded on the plane my small overnight soft bag would not fit. Instead of letting me put in under the seat in front of me the cabin crew forced me to "valet" my bag. I said I couldn't because I have a very close connection. He didn't care and still made me "valet" it! Turns out, just as I thought it would, we had to wait over 20 minutes to collect our bags which were valeted, as we stood waiting in the plane loading path where there was no heat in below 32 degree weather. As you can imagine there was no way I was going to make my connection. So to sum it up It took me 7 hours and I made it from La Guardia to PHL which is only an hour train ride away and I didn't even make my connection. I then had to find customer services and I stood in Line for an hour with many other furious people to only be told that there were no more flights that night, my flight was the last. So I had to wait until the 7:30am flight on the 8th. They put me up in the clarion hotel which was very mediocre and did not supply any food voucher for my use! When I went to catch my shuttle at 5am the next morn...
cheaper flight with less room in your seats and no personal tvs but food was decent and wine and beer was complimentary
Delta flew me back on a brand new plane. It was awesome! Still had that "new car smell" and was beautiful and comfortable.
My flight from New York to Philly was cancelled. I am still waiting to hear from the airlines what I will be reimbursed for this flight. My expectation is flight credit or the reimbursement of my train ticket to Philly in order to catch my connecting flight.
I attempted to book my flight 3 times and twice I would receive a confirmation of my booking/payment and then the next day I would be contacted about a problem with the payment and that they had cancelled the booking.
Wow! Scared after reading reviews Only big problem is confirmation number for us airways wasnt correct and ticket number missing numbers so it was hard to get seats and check in. Us airway rep was frustrated w me
Offer snacks at no charge. I'm not asking for a lunch/dinner just a few snacks as were served before.
I bought this last minute, so it was really a pretty good value. I did however purchase the $8 customer service 24 hour deal, but when I called the number, it did not answer, ever. So that was a total rip off! I feel the prices are good, as long as you are definitely going to make your flights. No changes are possible.
We had to do connections from miami to charlotte ando from charlotte to san francisco and all the flights were delayed. They told us to check our hand luggage at the gate in order to speed the departure. And the sent my luggage to ROME. Speechless.
The flight was delayed. However, only notice me after I'm on-board. This delay cost me to miss my connection flight and arrive to my final destination 8 hours late. Have to have 2 extra transit before I can reach my final destination at Vancouver.
Hate flying through LA. The terminal is a complete mess! Don't like the bag charge on US Airways, AA, or Alaska Air. Not a fan of the cramped little planes with carry-on baggage.
Other than an engine problem that had us waiting an extra hour the trip was flawless. Great service and connecting flights were good.
Asked to be back Tuesday and I landed wendsday morning with no notice of it till after I paid for my tickets and never told me where my layovers where and how long I had a 9.5 hour overlay in Denver which I also didn't have any knowledge of till after I purchased my tickets disappointed to say the least.
Frontier was disorganized, nickle and dimed me on everything (they charge for diet coke& carry-ons?!?). When I tried to go "stand-by" on an earlier flight for my connection,they informed me they stopped doing "stand-by" eons ago and I would have to pay a $75 change fee if I wanted to. They were also unnecessairily rude. To top it off, my luggage never left my departure city (I wasn't late for my flight) and didn't arrive until a full 24 hours later. I had to go to the airport to pick up the luggage because the number they gave me went straight to voice mail and they never returned calls. I will try to never fly Frontier again.
were 3 of us traveling and one was a child. On return all of us were separated, had to asked passenger to change seat so one of us was with my granddaughter. All the people were very nice about it. But it should not of happened
The stewardess asked me if I wanted to moved up to a seat that would cost 58 dollars more or remain in my 'free' seat. so i told her if she would make my seat 'free', i.e., give back what I paid for it I would be quite content.
My confirmation when i purchased my tickets said us airways. When i got to the airport and tried to check in, i wasn't in the system. I was told us airways merged with American airlines. I should have been told i have a new confirmation number an airlines. Us airways is not very organized.
The flight was horrible. Our seats were all the way in the back. We had the option to move our seat but for $89 pp. The man that sat behind me had long legs and kept kicking my chair until I finally had to get up and move to a different seat for the rest of the flight!!!!
What's not to like? I got to use United Airlines and still got the miles. After speaking to UA, they gave me seat assignments and I was in the 2nd boarding. Sweet!
Your time schedule with two different airlines made me book incorrectly. Military clock time made me lose departing Seattle as I thought it was 7:30 pm. I lost $800.00 on that leg. Had to use my air miles which I should have used in the first place . Over booked flight coming back to Seattle. Didn't get on this flight US Air but us up in a seedy hotel for the night n I didn't sleep or even get into the bed as it was so filthy. Will not use you again. Bad business on your part.
One of the flight attendants that day was extremely helpful and accommodating. He was so nice that I changed my seat so the family could sit together. He noticed the mixed seat arrangements and suggested switching which made so much more sense!
Won't be flying Frontier again. Had to check a bag that could have been a carry on. Atlanta airport Staff told me that website "is confusing on purpose so people check their bags" Paid $20 to check it and then it was not transferred to next flight. Arrived at my home Tuesday evening. I got in on Sunday. Frontier staff in seattle very helpful. There were no cost savings for this adventure.
Loved the flight from ATL - DFW! Generally anxious during flights even though I'm a travelling teacher for 4 years now all around the world. The TV on board made the trip go back so fast, definitely helped ease my tensions!
Even I did the check in they didn't get me on the plane, I needed to sleep all night long The price was more expensive than what they put me to fly
Both airlines United Airways going & American Airlines on 3/17/15 from LGA to Railegh NC the Flight attendants were very friendly and the flight was great. On the return flight 4/4/15 on American Airlines for both legs from Denver to DFW was great we arrived ahead of schedule as well as the flight from DFW to LGA. It was a great experience.
American Airlines tricked me into purchasing a premium seat and then when I boarded the plane, not only had someone else taken my seat, it was also a completely regular economy seat. When I both called and write to complain? They barely apologized and offered no refund.
I wouldnt know how my trip was because you voided my tickets without knowledge. Also kept my money for over 2 months until I called screaming for 3days straight.
Initial price we thought was high....then we were charged for 1 piece of luggage that your message said 1 free. Then were charged $161.00 each way for a 14 year old and your message didn't indicate any extra charge for a 14 year old. Quite surprised at check in to discover we had to pay additional $372.00 to get our granddaughter on flight. That amount almost doubled the price you quoted for her ticket. We will never be booking with you again.
My rating is less than 1 star. I booked for two persons on a flight to Charlotte,NC. One for my 95 year old mother and one for her caregiver. The payment for my Mother was refunded because they did not have a wheelchair for my Mom. Therefore I did not need the ticket for her caregiver. I was refused a refund for that ticket. The ticket was not used and as a senior citizen on a small income that was a sizable loss. I finally got two tickets from Southwest.
The trip was fine no thanks to you. I had to change my plans going they the airline because you people are incompetent.
The price was competitive, and the service leading up to the flight and in-flight was fine. But the seats were terrible. It is obvious that we were given some of the worst seats on the plane (last row in front of bathroom, front row of economy with wall in front and no legroom). That should be disclosed.
Flight was delayed due to mechanical issues and a new plane had to be replaced. First the board flashed an hour late,, then 1/2 hour late then back to an hour late. Once we boarded it took another 30 minutes for the plane to be de-iced. We were about 2 hours behind schedule. Not happy either was the crew and it showed. Not that I expected much but it was frustrating that we were going to be late.
Really dislike the airline holding seats to garner extra fees, thus preying on our anxieties about seating. We were separated on one flight yet one of us had an empty seat next to us. 30-50$ to choose a seat?! Obnoxious practice. Especially after paying so much for the flight itself.
You lied about booking the trip. I wanted one leg. You booked a return trip and told me to tear up the second leg. Then you wouldn't refund my money. THANKS FOR REMINDING TO WRITE A TRIPADVISOR REIVEW
Hand Baggage Allowance
Passengers on US Airways flights are allowed one carry-on bag and one personal item (such as a purse, briefcase, or laptop bag). Maximum size for the carry-on bag is 14" x 9" x 22" (36 x 23 x 56 cm). Maximum weight for the carry-on bag is 40 pounds (18 kg) Items such as coats, umbrellas, and a reasonable amount of duty-free purchases may also be carried onboard for no additional charge. Passengers are also permitted to carry onboard any required mobility devices (such as a wheelchair, cane, or crutches), infant assistive devices (such as a stroller or car seat), and any required medical supplies or equipment within the size and weight restrictions for carry-on items. For electric and battery operated wheelchairs, please consult the airlines for very detailed specifications on the preparation of the item before checking it in or boarding with it. Note: carry-on baggage rules may be different for flights operated by American Airlines.
Checked Baggage Allowance
For travel within the USA or to Canada, Mexico, Central America, or the Caribbean, charges apply for each piece of checked baggage. The first checked bag fee is waived for travel to/from some of these destinations in Mexico, Haiti, Guatemala, Honduras, the Dominican Republic and other destinations in the vicinity. Please check with the airline for exception destinations. The first and second checked bag fees are waived for travel to/from Panama City, Panama and San Salvador, El Salvador.
For travel to South America, Europe, Asia, Africa, or Australia, passengers may check one bag free of charge. There is also no charge for a second checked bag for transpacific flights or flights to South America.
For transatlantic flights, a fee applies for a second checked bag.
Checked luggage fees will also be waived for first and business class passengers, active U.S. military with ID on personal travel, Dividend Miles members with silver or higher status, AAdvantage Gold members, and holders of eligible US Airways partner credit cards.
The maximum size for checked luggage is 62 inches in combined dimensions (height + width + length) with a maximum weight of 50 lbs. Oversized luggage will be subject to fees determined by destination. Overweight luggage will be subject to fees which are calculated based on weight category: either from 51-70 pounds or 71-100 pounds. Note that baggage weighing over 70 pounds will not be accepted for travel to Europe.
Online check-in is possible beginning 24 hours before the scheduled flight departure time, up until 45 minutes before the scheduled departure time for domestic flights and up until 90 minutes before for international flights. Passengers can check-in using their confirmation code, ticket number, or Dividend Miles rewards number and departure city. Passengers can print their boarding passes, pay for checked baggage, select their seats, and choose an upgrade through the online check-in system. Passengers checking in at the airport may use self-service kiosks or the full-service US Airways check-in counters. The recommended check-in time varies by airport, but passengers are advised to arrive with sufficient time to check their baggage and clear security. Passenger and baggage check-in close 30 minutes before the scheduled departure time for domestic flights and 60 minutes before for international flights. Passengers departing from the following airports must check-in at least 45 minutes before departure even for domestic flights: Atlanta, Charlotte, Cincinnati, Chicago, Dallas, Denver, Honolulu, Las Vegas, Los Angeles (LAX), Miami, Newark, New York (JFK), Orlando Philadelphia, Phoenix, Pittsburgh, San Francisco, San Juan, Seattle, Tampa, and Washington Dulles (IAD).
Passengers should arrive at the gate at least 30 minutes before the scheduled departure time. Passengers who are not waiting in the boarding at least 15 minutes before the scheduled departure time for domestic US flights or 30 minutes for international flights may be denied boarding and will not be compensated. US Airways flights are boarded first according to customer advantage categories, and then by seating zones. The first passengers to board are those traveling in First Class or uniformed US military personnel. Next are Dividend Miles Chairman's, Platinum and Gold Preferred, AAdvantage Executive Platinum / AAdvantage Platinum, and oneworld Sapphire and Emerald members. Followed by Dividend Miles Silver Preferred members, AAdvantage Gold members, and oneworld Ruby members. Next are passengers who have purchased PreferredAccess boarding.
Frequent Flyer Information – Dividend Miles
US Airways' frequent flyer program is called Dividend Miles. Members earn Dividend Miles for eligible flights on US Airways, American Airlines, or with oneworld partner airlines. Members traveling on US Airways will accrue Dividend Miles based on the actual number of miles flown. A 50% bonus will be given for travel in business or first class on US Airways. Dividend Miles offers different levels of membership depending on the number of miles/flights flown in a calendar year. Members who reach 25,000 miles or 30 flight segments earn Silver status, members who reach 50,000 miles or 60 flight segments earn Gold status, members who reach 75,000 miles or 90 flight segments earn Platinum status, and members who reach 100,000 miles or 120 flight segments earn Chairman's status. The different Dividend Miles membership levels offer privileges such as priority boarding, complimentary checked luggage, mileage bonuses and lounge access.
US Airways was founded in 1937 as All American Aviation Inc. It has gone through a number of name changes over the years, being rebranded as US Airways in 1996. US Airways is headquartered in Tempe, Arizona, and its main hubs are Charlotte/Douglas International Airport, Philadelphia International Airport, Phoenix Sky Harbor International Airport, and Ronald Reagan Washington National Airport. US Airways flies a diverse fleet that includes Airbus A319, Airbus A320, Airbus A321, Airbus A330, Boeing 737, Boeing 757, Boeing 767, and Embraer 190 aircraft. The average age of aircraft in the US Airways fleet is 12.1 years. Most of US Airways' Boeing aircraft are nearing retirement and will be replaced by Airbus aircraft. As a result of its merger with American Airlines in 2013, US Airways is the largest airline in the world. It operates more than 3,000 flights per day to more than 190 destinations in North America, South America, Europe, and the Middle East.