Spirit is the cheapest flight. BUT! After buying their tickets, costumers have to pay for everything since bags to sits... And because of that the flight is not the cheapest, way beyond that, it costs more money than another expensive flights. Food is not invluded too.
I purchased the extra room seat at the front on day of flight. Very happy with my flight for this reason.
The first airline that I know who is charging carry on bag. Very unpleasant surprise on the airport when you check in. While buying a ticket I couldn't see info about the laguage.
the flight was bad the seat don't recline and and the Leg room is little to none im 5'8 and was cramped but for 30 bucks you get what you pay for, The crew was nice but the plane made a crazy noise for the first 10 mins of the flight sounded like it was going to blow up people where getting scared. Spend the extra 50 bucks and fly frontier or some other budget airline. Like i said if you dont mind be uncomfortable and saving money fly Spirit
The wrong date was booked and I ended up taking a Greyhound bus instead, I asked for specific dates and it brought up different dates that were paid for and were non refundable. Giving dates other that what was asked for is very confusing and borderline fraudulent, I will NOT be using you again
my flight was dallied for 4 hours . i was waiting at the airport for 7 hours total for my flight trying to rebook my flight i was connected after being on hold for 25 minutes to spirit air rep with very heavy accent very hard to understand what she was saying .. super annoying..
I've never bought a last minute ticket to Vegas and didn't realize how expensive it would be ($220) each way.
Boarding experience excellent-quick and easy. Flight itself exceptional-arrived early both ways. Crew fairly average-not much interaction so can't assess much either. Price of fare was decent given the timing. Airports were great as well. Not sure if I just got lucky but security both ways was rather swift-especially on the return trip.
you web site cheat the customer they ask the date they want to fly in reverse you give the lowest price in another date when when they buy the ticket with that price, they found out the date is different, you charge them for the web charges and spirit charge for cancellation and also they don't give the credit to the card, they pay issue a voucher for next 60 days these rule is against the law and i am after you and spirit because of this cheating, with two lowyers
you need to have a inglish speaker person to talk with. And give a true information to the costumer.
Spirit claims to be the so called low cost leader but with all the hidden fees they have built in by the time it's all said and done they are as high as anyone else. They don't offer as many flight times as other airlines either. The only way you can save is if you're only traveling with the clothes you're wearing. I'm surprised they don't charge a fee to use the bathroom as well. Save your money and book with a real airline with options Without all of the hidden fees.
If you buy simply because of price, Spirit is the key. But even though they're new planes, very small seats with barely any padding, very little legroom, nothing is free except the bathroom (not even water), no pillows, no blankets, and they charge for everything, and I mean everything. Window seat $14. Carry on $20 unless it fits underneath your seat, check in bag $30-100. They charge $10 just to check in at the airport so do it online for free. My $280 flight ended up costing $424, so spend the extra $50 and fly a real airline, which Spirit is not.
Online check-in never worked for me, outbound or returning. Very frustrating. The aircraft cabin couldn't have been any tighter - it was a new A320 - but I guess that's typical when flying budget airlines. The plane was clean, and we were ontime both ways.
Sent an email to customer service with pics totally disgusted with Spirit.My husband and i will not fly with them ever again.
Horrible Spirit Airlines...I will not use them again...Cancelled flight, no compensation...had to find a hotel, car, and spend money for food...Terrible!!!
No flight delay information until the flight official schedule time crossed . Lousy hand luggage rule on spirit . First and last time travel with spirit.
Why have to pay extra even for checking-in at the counter and having them print boarding passes for passenger.
It was a very smooth ride and I thank Spirit airlines for keeping me aware of the flight times and gate changes.
Flying Spirit Has be be the worst airline on earth. I felt like a second class customer.. not even a class of water on a four flight. It has an horrible exprience, nickled and dimed going and coming. Profits mean more to them than loyal customers and they let you know it. Greyhound treats you better than this.
wonderful.. I am very very happy. Excellent service. It was my 2nd time with Spirit and I will fly more. Thank you.
I've been flying since I was five years old and so far this has been the worst experience on a plane I ever had. Everything was overpriced! checking bags, carry-ons, even water on the plane.
Fue el peor viaje que he tenido en mi vida dure 30 horas de aeropuerto en Aeropuerto tirado en el piso y durmiendo en sillas cuando era un viaje de no más de 5 o 6 horas. Llegue al aeropuerto de atlanta a las 2am hice mi Check In a tiempo page mis maletas y me fuy al gate a esperar el avión para irme ahy comenzó la pesadilla cuando la señorita que estaba ahy nos separo entre los que iban para Bogota, Medellin, y cartagena y nos dijo que teníamos que devolvernos al Gate por que nuestro viaje tenía algún problema cuando el avión estaba ahy parqueando Nos devolvemos todos las personas que estábamos en esos destinos y duramos al rededor de 1 hora esperando que nos atendieran y nos dicen que el avión esta hacia una hora esperando los pasajeros para irse y salimos corriendo y el avión ya no estaba ya se había ido dure 3 horas esperando a que me dieran una solución y la solución fue mandarme a Mexico y hacer conexión a colombia lo que la señora nunca me dijo era que tenia que quedarme a dormir en el aeropuerto yo no tenía dinero y aguante hambre por ese error me lastime una mano y mi tia persona con la que viajaba yo tenía que tomarce unas medicinas (antibiotico) que estaban en la maleta las cuales si viajaron según el itinerario quiero saber quien me va a responder por este problema pues cuando llamó al call center nadie me da razón ni me responden. Porfavor comuníquese conmigo a mi correo electrónico o este es mi numero en Colombia +57 301 6659210
This airline is cheap for a reason to.charge for everything thing.else my sister will fly Southwest or Delta will not fly with you all again
we enjoyed a very comfortable flight and appreciated the availability of a wheelchair even though we did not end up needing one.
The departure flight was delayed for over an hour; Attendants on this flight needs to be more professional. Return flight was perfect. Departed and arrived on time with a professional flight crew.
Took an hour to get our luggage in Detroit. Seats are extremely little. I'm 6'5 250 and they put me in a middle seat. Too tight a fit for the flight. Very uncomfortable.
Seriously not even a glass of water for free during a 3h flight?? The price for the ticket is average, maybe 5% less than every other airlines for the same Las Vegas-New York trip (with 1 stop) and on the cons you have to pay for the carryon (35$ more than the average cost to check in a normal bag!) and again not even a glass of water?!? I get the idea on the low cost airline but is the first time that I see a company save on the water. That is not a decent customer teatment.
I hope Spirit either changes their policies quick, or goes out of business. It is false advertising to market a super low price, then nickel and dime your passengers until the cost of the trip is at least as expensive as any other airline. THEY CHARGE $45 FOR CARRY ON. That's absurd. They charge for beverages, including water! They charge passengers who lost their boarding pass. The list goes on. 40 lb. max for checked in bags, with such overages, the lady sitting next to me may as well have paid for a carry-on. There is nothing "spiritual" about Spirit Air. Boo! I will never give them my money again. The ridiculous 5.5 hour layover at the Chicago airport also cost me time and money.
Spirit charges for EVERYTHING, geeze, doesn't make a good low fare when you also pay for your seat, carry on, soda, etc, etc, etc, and not a very friendly staff :(((
I feel like you still from me..give a price aparently low and then charge me for everything later. Almost 500 dollars. Not given within the fly not even water. I hope that We not flying with you any more.
when I chose this airlines it was because the price was really good. By the time I had to pay for my assigned seats, my carryon, additional for my luggage over 40lbs, the excessive taxes, a soda on the flight and I can't remember what all else I could have flown more comfortably on another airlines.
You are such bad company.. You dont care about your customer. You are a fake website and im going to share your story to each one i met
Extremely miss leading on cost of baggage!!! Don't fly on this airline! They charge u for everything! Seat are very small
My worst experience in my life as far as flying with all the gate problem flying arriving no gate waiting for hours for a return flight because of no gate no pilot all kinds of excuses planes arriving at the gate late does is terrible I spent an entire day going at the airport entire day coming back return flight at the airport after alright getting up at four in the morning to make a 730 flight
Our flight from L. V. to DWF was cancelled by American Airlines. We were rerouted directly from Hnl. to DFW. Upon calling Spirit to inform them of the change in flights, we were told there would be a cancellation fee. That fee was actually more than we had paid for the original 3 tickets (L.V. to DFW). How was it possible to be in L.V. and Hnl. or DFW at the same time the fight was scheduled for departure, when we were already onboard the AA flight directly to DFW? I will not use your airline again for any local or overseas travel. My original tickets (3) cost over $400, including 3 checked bags which should have been transferred by AA to Spirit in L.V. Thanks foir the memories!
great well organized flight and voice commands from captain were nice. you all know what you are doing and it felt comfortable flying with you all for the first time.
Everything was fine, the stuff on board was really funny, making a jokes and coments that make me laugh, but....my flight became a "golden" for me. On top of the regular price for my flight and checked baggage I paid 50$ more for extra weight ( it's understandable) + 50$ for my carry on ( I had only 1 piece of carry on and it fit to the size aloud to carry with you on board free, but they charge me, coz it's have a wheels and look big). So, all together 122$+ 45$+50$+50$=247$. It's half of the price when I fly to Europe.
Not even worth a one star rating. I was supposed to fly to pheonix flight 167. there was no room in terminal so i waited across the hall i noticed flight attendant closing gate door and ran over but the door was shut. i hit call button repeatedly until attendant came back out and i explaind situation the plain was still connected to gate and she refused to let me on the plain. i checked in and got my ticket at 7:41 pm i was there my baggage with all my belonging (everything i own) clothes ect is now in phoenix i am still in indiana i had an appointment to have surgery on shouloder and now have to wait and make another appointment after the first as i am on disability an d only get 720 a month. i called costomer support to try and get another flight seeing as how i paid for one i was not able to use and was denied. I asked to speak with a supervisor and then was denied by supervisor i asked to speak with the supervisors superviser and was told they didnt have time to talk with me i then tryed to contact corperate office and could not get ahold of anyone so i assume people are treated in this manner on a regular basis i have documented all of my actions and responses by company personnel and am currently seeking legal aid
I will never use fly with Spirit again. I had a horrible experience. My flight was delayed which meant I had to cancel it and fly with another airlines. I was headed to a funeral. The worst time to have this happen.
Spirit destroy my bag by tearing off the handle, and when I opened it to use my laptop I found out that the screen is also cracked now.
Dont fly spirit flights always late three hour flight had to pay for every soft drink again dont fly spirit
I had to cancel my flight due to my children's father's untimely death. I lost money because I wasn't given a refund. Especially under these circumstances.
One of the most horrible experiences I ever had..my flight was cancel..couldn't get another flight til the next day also the flight would had took me 9hrs to get to Dallas from Chicago because of a 4hrs laid over in Atlanta...overall the price was great...I guess you get what u paid
I actually didn't even get to fly spirit because of missing a connecting flight. I got a full refund and flew I different airline. I was extremely dissatisfied with how spirit airlines handled this.
I was flying to Atlanta by way of Atlantic City to celebrate my daughter's 40th birthday. The celebration was that night. My flight was delayed twice due the weather and I therefore missed my connecting flight to and from Atlantic City.
I never flew with Spirit because they messed up a different flight a few weeks prior. I actually never even made it to my destination to Minnesota that weekend and so after that horrible experience I canceled my denver flight and flew with Southwest to Denver. I've never flown Spirit and I NEVER will.
Absolutely terrible. Nickel and dimed for everything with ridiculous prices. I will never fly Sprit again
Airline played a game of tricking passengers into paying extra for almost everything. No one was happy on the plane. Personnel and equipment were equal to any airline, but corperate policy was untoterable
My only critique is in regards to boarding and deplaning. Both processes were cumbersome and lengthy.
Overall, for the price, everything was excellent. Key word being for the price. You get exactly what you pay for.
The actual flights and their respective flight crews were fantastic ... HOWEVER ... the online pre-flight experience of booking to confirmation felt more like a Mexican Beach Vacation, whereby I was constantly bombarded with another persona / page trying to sell or upset me something else. This felt like panhandling.
They cancelled the flight without a reason, and without a compensation. The only thing they offered was the same flight 2 days later.
I hate that I paid for my flight and still had to pay to check in a back and pay for my seat. I also hate that you have to pay $3 for a water that is crazy!!!
Es inaceptable que en el vuelo existan tripulantes que solo hablen Inglés, porque si tiene rutas en Perú hay gente que viaja de vacaciones y no obligatoriamente debe hablar inglés, lo cual ustedes por ser una línea abierta en Perú y otros paises de habla hispana si lo deberían tener. En el vuelo de Lima a Orlando me tocó un pésimo servicio de mayordomos, los dos no hablaban español y encima la señorita se molestó porque no podía entenderme o entendió mal y el señor me cobro doble en mi tarjeta a la hora de pedir algo de tomar o de comer dicho sea de paso , agua debería haber yo soy una persona diabética y pedía un vas0 de agua y nunca me entendío o noquiso entender la srta. que no hablaba español se peleo con medio aviión demasiado agresiva y atendió muy mal, a mi me pasaron dos veces mi tarjeta de crédito y me están cobrando en mis tarjetas doble, creo que deberían tener más cuidado con las personas que hacen ese servicio en Perú o cualquier país de habla hispana, el vuelo de regreso fue diferente las dos personas que atendían hablaban español y fueron muy amables . Ahora yo con quien me comunico para que me devuelvan lo que me cobraronde más me podría decir?mi vuelo fue el U62J3S
I would never ride with spirit again unless it's a life or death situation. They say it's a cheaper flight but it's not because by the time you finish paying for luggage which is $95.00 if you have one luggage check On and a carry on and a soda for $3.00 which you normally get free with other air lines. The seats don't recline it was just the worst. I recommend something other than Spirit Airlines
Due to a family emergency, I had to cancel my reservation. The treatment I received from Spirit Airlines was rude and thoughtless and now I'm penalized . I will never use these services in the future.
The on line reservation process was difficult. Charging for carry ons makes your service more expensive than others--hidden charges. We will not fly with you again.
Spirit is the worst airline ever. I will never use them again and I will never book through eDreams. Flight was cancelled and they couldn't get me on another flight to NY until Wednesday causing huge problems for me.
did not like price for everything, seats, carry on. ? price at the end was not cheap as I expected, not even free water, everything cost money.
I didn't to go on the flight because your web based reservation system allowed me to select a return date which preceded my departure date then default to a month prior to when I wanted to leave.
Spirit airlines was by far the worst experience i had with any company ever! They are rude, inconsiderate, dishonest, and LIARS! ...Fortunately Alaska Airlines was a great experience coming back, as it should be... very professional and courteous!
It was one of the worst flying exeperiences in my life. Staff was rude. A stewardess dropped a bag on my head and said I was in the way. I went so far as to book with a different airline for.my return trip. I tried to contact spirit was I received an auto reply saying it would be up to 48 hours before I received a reply.
THERE WAS A 3 HOUR DELAY IN MSP AIRPORT, THE FLIGHT WAS SCHEDULE FOR 6:05 AND TOOK OF AT 9:10 WITH NO EXPLANATION!
my flight was cancelled because of a power outage, was not offered compensation of any kind. Had to wait at the airport for 12 hours for a flight from a different airline. I will never use this airline ever again. The fees for baggage and check in if you do not do it online is absolutely ridiculous.
The seats were the most uncomfortable that I have ever sat it. I had to pay for my seat as well so what did the cost of the ticket include?
well flight from vegas to philly was delayed due to problems with plane. missed flight by 2 minutes on 12-26-14 no way to even get a chance even with a baby. the airline at LAX was rude didnt even want to help at all.
Good service and very cheap. They arrived almost 2 hours late, however its happened because of the whether.
did not understand my flight time thought I was leaving sunday midnite which is what the agent confirmed only to find out my flight left sat. so I ended up paying spirit additional 1,100.00 to get home.. it was horrible will never book this way again...
This airline is a joke , flight got canceled to Denver because of " weather " while other airline were departing to the same place. Many other people at the terminal were canceled the night before and still did not make it out the next day . Sorry but i hate this airline.
they cancelled the second leg of my flight and delayed it for 2 days with no accommodation or reimbursement - worst flight experience ever
Family emergence kept me from flying back on your airline. I didn't recieve any refund and that was disappointing.
Seats are horrible. Can feel tray attached to back of chair dig into your back when the person behind you uses theirs.
I would of like to pay less on luggage or one price for RT on it. The other thing is at least getting one drink for free.
Get rid of Spirit Airlines. They are the most incompetent air lines I have every flown on. They were late 4 hrs going and 2 on the return trip. They charge for everything even water. I think we should be able to charge them for being late. They are not kidding when they say it is an economy airlines. Kinda of like the .99 cent store, only .99 cent store has some good deals.
the flight was cancelled, I waited 1 1/2 hours before someone sent me to United, for another flight, an awful timed one. United rebooked me on a better flight. I am still waiting for a response to my request for baggage fee refund. I paid $87 for one checked bag and a carry on besides my purse. I had to pay another baggage fee to United.
Spirit Flight 142 going from Santo Domingo to Fort Lauderdale over 4 hours ... With missing our connecting flight!! ( this was March 13 , Friday) was told by Spirit we would not get a connecting flight till Tuesday, March 17 th... We lead many humanitarian groups to Haiti and DR... We will NEVER use this airline again!! Or this company! We had to rent a van and drive home!(Mississippi!) with not even a helpful word!! In fact they were very rude!!?,
I don't like the fact the edreams butted in on my making reservations on the Spirit website and put an extra charge on. I have flown Spirit many times and have never encountered this. I will NOT reserve again if edreams is involved!
I tried to transfer my ticket to my other child and they wouldn't let me and when they gave credit for cancellation, they only give it to the person who is flying and not to the person paying for it. They also lost my luggage and I didn't get it until 3am even though I flew in the day before at 7:30PM.
Easy, cheap & effective. Do it. Read the instructions for this ultra-low-cost carrier and travel inexpensively.
Spirit airlines does not provide a good experience. I will do everything I can to avoid flying with this airline in the future.
Flight was 3 hours late. We live 3 hours from the airport. Had we known this was going to happen, we wouldn't have had to stay in a hotel the night before. Don't you have extra planes? My husband and I booked tickets together. We could not check in on line. Why?????
Fees for carry on bag not clear up front. Had to sign up for frequent flier club just to check in online. Will never fly this airline again.
You receive one star ONLY because I was forced to otherwise it would have been NONE..... I think this airline is a rip OFF I booked a flight after confirmation realized it change the date of travel from what I requested and within 10 minute of confirmation called to correct it, but rate was higher so wanted to cancel. because it was for travel within the 7 days would NOT refund my money just a 50% credit toward future flight. I could under stand this strict policy if I had hours to think about this(second guess) and just decide to CANCEL. But this was within minutes broth on by an unfortunate error. because of this unwillingness by the airline I will never book or recommend this airline to anyone. And will loudly protest your airline to anyone that suggest interest in Spirit Airlines. Thank You to Southwest Airlines for understanding. Daniel Naquin 713.572.9010
The flight from New Orleans to Detroit was uneventful and on time. On the way back from Detroit was when the nightmare began. They lost the plane, didn't inform anyone what was going on or where to go (including the flight crew). We were 2 hours late getting back to New Orleans. The aircraft was a rickety old bucket of bolts that shook like it was falling apart. Never again!!!
I couldn't believe that only of the purchase you send me a note that you have to pay for everything, include a glass of water on the flight.
Your web site needs alot of work. I say this respecting that it is complex. I indicated that I wanted a non-stop flight and the flight that I was given was a direct flight with a stop. Also the baggage policy was NOT clear.
Flight on Spirit Air was great. When I got my checked bag back, it was covered in vomit. This has never happened to me and I pray it never happens again. Doubt I will fly into Dallas again because of this. Disgusting.
the boarding process was behind schedule and a bit chaotic both times. i heard several people say they would never fly spirit again because of all the additional things they had to pay for. i like that if you pay for a carry on you get to board first. the plane was clean and the staff on board was friendly and professional.
I was very confused about the luggage. But I did ok with a back pack was upset about drastic. Luggage prices onair line going down.So if I had regular luggage. It would not have been any kind of bargen. So old lady's getting ripped off for purse sized luggage they paid big bu ks for.I can understand check in but....
Can not move the seat back. It s ok for short fly but is not ok for 5 or 6 hours fly . At least serve drink on the plane. It was cheaper than other airline but if add up all luggage fees and buy drink then it about same as other airline but at least other airline have comfortable seat and allow 50 lbs instead of 40 lbs for checked bag, carry on is free.
Despite the weather delay, I truly appreciate you safety precautions and expertise of the plot and crew. Thanks to everyone!
The check in staff greeting us were extremely rude to my husband, we brought a bag without wheels that fit perfectly fine as a carry on but the two sour grapes at the dest made him Check it in and charge him for it then my husband ask why it fits and has no wheels and it fits!?They said you can do it with us or wait toll the gate and charge $50 we don't care, my husband commented on thr fact that flying United was a lot better and them ending charching for the bags would have made it the same price as United. The ladies said oh well you chose us. But we didnt they were giving him an attitude and making more rude comments and if it wasnt for the fact thst we were at an airport I would have reach over the desk and slap the S#!T OUT OF THEM!!! That's how rude they were being!!! They felt perfectly saying what they wanted, knowingly protected by the TSA. We were in Vegas for a Conference and unfortunately business partners bought us that flight. The flight alone was horrible it was uncomfortable the seats can't decline not enough space between you and the seat in front of you and behind you, you keep getting hit by the person trying to move around because they have no space. On the way back same thing!!!
Both legs of the trip the flight was fine, the issue was not having a plane available in Denver at 7:59 PM to take us home. We left Denver over three hours late, which meant I got 2 hours of sleep before having to report to work the next day.
Both flighrs were delayed by several hours. I understand that things happen but it's frustrating when your the person waiting.
stuck on the plane for 25 to 30 minutes after arrival the bridge would not hook up to the plane for the door to open!!!
We used an online search engine to find the best value flight. There was no mention of the outrageous baggage on costs at the time of booking the flight which included carry on. We found this somewhat deceptive.
It was an awful flight. It was delayed 3 hours because a flight attendant was late or something. The time in our emails did not match the time posted at the gate which added even more confusion. The actua flight was fine but Spirit Airlines was the worst airline Inhave ever flown. The tickets were expensive and then they up charge for RVERYTHING! A carry on is $100-that's right! And additional hundred dollars just to bring on a small bag. There is no mobile boarding pass option so you must print them. You can't print a boarding pass without being asked a series of questions trying to upsale you once again.
Flight Delayed by Two (2) Hrs! With all of the extra charges that you need to add on. The trip would have had the same Cost had I flown on any other airline!
Spirit airline double charges for bags. First they have you pay $34.00 online for you bag, then they charge you again $50.00- $100.00 when you get to counter. That is a scam, it would have cheaper to fly Delta.
Awful, will never use this airline again. They charge $50 even for one bag. And no drinks or chips were free. Everything was charged. Unreal.
Great price but definitely a bare bones flight. Everything is extra. I paid extra for window seat but overall great value.
If you were a really savy Spirit travaler, you could save some money, but for someone like me that travels on a lot of different airlines, there were a lot of hidden fees and cut corners.
The price of the seats should be included in ticket purchase it's kind of deceiving to find out that seats had to be bought after the tickets. I had my 2 year old with me & can't be separated from him. Include the price of the seats in tickets price please.
Not happy with all the extra charges that I did not know up front. Will there be a charge to use the restroom next? I mean why not increase your ticket price since people who fly obviously need to bring a suitcase. Why charge for every little thing. Not all people have printers, but $10 per person to check in is absolutely ridiculous!
As an economist, I like your policy. If you want to fly and pay only want you want, than I recommend Spirit Airlines. Nobody should be made to pay for something he/she doesn't need. Other Airlines include in their airfares, food I may not need and luggage I may not carry
Chicago O'hare airport is possibly the worst airport I've been through....and I've been through a lot
Flight was delayed and we had to turn around. But crew was nice. But seats to close no Internet and no free drinks didn't like that.
See my comments regarding check in/boarding. Also, I didn't appreciate having create a profile with Spirit just to check in online and print my boarding pass.
terrible!!!! huge amount of hided charges!especially if consider OVERCHARGE for carry on,service and food during fly.sits uncomfortable with very hard armrest and not reclining. I will NEVER fly with this company again.
No "value" when you nickel and dime people. A great priced ticket quickly became overpriced after paying for a carry on both ways (free on most airlines), a seat (I bought a ticket to stand evidently), a can of coke (really???? You can't give us a free coke that cost you $.29??). My "value priced" $350 ticket became $600 quickly. I could've flown with a better airline for that price!
This was my first time traveling with spirit. And I travel all around the US. I was so disappointed. I woke up late so an hour before I had to check in the website was not working and I was unable to check in online.On the rush to the airport that is a half hour away from my house, I was two minute shy of being able to check in. So the attendant that waited on me won't allow us to check in because rules were rules she said completely missed our flight, all for the flight to be delayed anyways!! On our way home from Vegas to Detroit the attending told us that they canceled our flight home because we didn't make the first flight. We had to wait for a half hour before she could tell us if we could make the flight home. Some how she got us on! And we were almost to late to check in that time as well! Me or my family will never fly spirit again!
Spirit sucks. We missed our flight from Florida to Denver. Spirit would not change the flight. Had to pay for a new one on a different airline.
we flew in at 9pm and sat in the airplane 2.5 hrs before we could pull up and unload!not cool! the staff did everything they could to make us comfortable! great service!!!!!
if there is a delay, at least they should explain what is going on and give some water to their customer
Spirit is an awful airline. Our flights round trip from DFW-PHL-DFW were delayed for hours. And once we came back to Dallas, they made us wait for our luggage ONE hour!
$50 TO TAKE ON HAND LUGGAGE OR $45 TO CHECK IT REDICULOUS TO CHARGE FOE CARRY ON WHAT ARE YOU PAYING FOR EXACTLY ???
Between late arrival at Ft Lauderdale, late take-off from Tocumen, US Immigration service computer software down for 45mins we were delayed with connecting flights. Which still would have been OK as we had over an hour to connect... but Spirit airlines directed us to the wrong terminal 3 which caused us to miss the flight which was actually paging us from terminal 4 on the second floor of where we were at in baggage claim.
Hand Baggage Allowance
Spirit uses what they call their Bare Fare to keep their base prices as low as possible. Those who travel light will benefit the most from this policy, but it allows each customer to personalize their trip. Each passenger is permitted to carry on one free personal item. The item must be able to fit in a box with the dimensions of 16 x 14 x 12 inches (40 x 35 x 30 cm) including handles and wheels. This usually means only a small backpack or purse will be free to carry–on. An additional carry–on bag that can fit under the airplane seat or in the overhead bins requires a service charge and should be a maximum of 22 x 18 x 10 inches (56 x 46 x 25 cm) in size. This fee changes depending on when you reserve the carry–on privilege. The base price is charged if purchased during online booking or before online check–in. The price goes up slightly if a carry–on bag allowance is reserved during online check–in. Members of Spirit's $9 Fare Club receive a reduction on these charges. Passengers who wait until the airport to select the carry–on option will be subject to a higher charge, which rises again if carry–on luggage is booked at the gate. These last two prices are not subject to a $9 Fare Club discount.
Checked Baggage Allowance
Checked bags are also charged differently according to when the request is made by the customer. During online booking or before online check–in, the first checked bag is charged at the base price, while during online check–in the fee rises. The fee rises again if checked bags are booked at the airport or at the gate. The service charge for second checked bags has a higher fee structure, which similarly varies according to time of purchase. Third, fourth and fifth checked bags also have higher service charges. Spirit Airlines also charges additional fees for baggage items that exceed certain weight or size limits. Bags that weigh 41 – 50 lbs (18 – 23 kg) are subject to a base service charge, which increases for baggage in the 51 – 70 lbs (23 – 32 kg) range and again for anything that weighs between 71 – 99 lbs (32 – 45 kg). The first fee level for oversized baggage is for checking an item with a combined linear measurement greater than 62 linear inches (158 cm). For baggage that exceeds 80 linear inches (203 cm), a higher fee is charged. Certain items of sporting equipment have separate or specific fee structures. Regulations can vary from item to item; for instance, two surf boards can be checked together in one bag for the same price. Golf clubs, skis and snowboards are priced the same as checked bags and overweight charges may apply.
Spirit Airlines allows and encourages online check–in beginning 24 hours before the scheduled departure time of the flight. Checking in online with Spirit will often save the passenger money on baggage fees, if they choose to purchase their bags at that time. Online check–in also allows the passenger to use the Fast Bag Drop for quicker service at the airport. It is also possible to check in at the airport using either automated kiosks, which save money, or at the check–in counter. Passengers are charged a small fee to print out a boarding pass in the airport at this point. Spirit recommends that passengers arrive at the airport two hours before their domestic flight is scheduled to depart, or three hours before the scheduled departure time of international flights. Because of Transport Security Administration (TSA) screening requirements, bags must be checked a minimum of 30 minutes before the flight, or 60 minutes before flights to international destinations. In several major US cities a minimum of 45 minutes is required. These cities are Dallas, Denver, Ft. Lauderdale, Atlanta, Las Vegas, Orlando, Los Angeles and San Juan, Puerto Rico. The Spirit Airlines website provides flight status updates.
Passengers who do not have a boarding pass at least 30 minutes before departure may lose their reservation. Loss of reservation can also occur if a passenger is not at the gate 15 minutes before takeoff.
Frequent Flyer Information – FREE SPIRIT
FREE SPIRIT is the name of Spirit Airlines' frequent flyer program. Free registration for the program is available via the airline's website. After joining, members will earn miles based on the cost of flights they purchase. The Spirit World Mastercard is another way to earn miles for Spirit Airlines. The miles can be redeemed for award travel. Members also have the option to make use of their FREE SPIRIT miles by exchanging them for magazine subscriptions or online games and contests. Being a FREE SPIRIT member also makes it easier to make reservations and manage bookings.
The origins of the company go back to 1964, when it was founded as Clipper Trucking Company. In 1980, they started an airline service called Charter One. Since 1992, the company has been known as Spirit Airlines and has expanded their list of destinations to 52, spanning the US, Caribbean, Central America and South America. Its headquarters is in Ft. Lauderdale, and its other top hub airports are in Las Vegas, Dallas, Chicago and Detroit. Spirit Airlines became an ultra low cost carrier in 2007. They used an innovative plan to reduce costs by charging for optional services such as baggage and drinks or their Big Front Seat. The Big Front Seat option is Spirit's alternative to business class or first class, neither of which they offer. They also display advertising throughout their airplanes to generate ad revenue, including on tray tables, seatback inserts and overhead bins. Spirit uses only Airbuses in its fleet of planes. It has 29 Airbus A319–100s, which seat 145 passengers. Spirit also uses 26 Airbus A320–200s with a capacity of 178. Their two Airbus A321–200s hold 218 passengers apiece.