The flight to laguardia was fine. the return flight was a mess. First time in my life as a flyer that a round trip flight featured different airports as the return flight was from JFK. I didn't catch this and I had rented a car that had to be dropped off at Laguardia. Now I barely made the flight and spent 60 on cab fare. The flight sat at the gate until 730 departure was supposed to be at 600. Flight a 767 had not enough overhead storage for my bag a small carry on, another inconvenience. this whole process took 5 and 1/2 from JFK to my home. Ridiculous
i had a problem when i get to the airport, they told that my reservation it's not active which mean that i don't have a boarding pass cuz the agency didn't process with the payment and i was about to miss my flight.
O'HARE was well done. MIAMI WAS A NIGHMARE. YOUR PEOPLE IN MIAMI NEED A LESSON IN CUSTOMER RELATIONS. THEY ARE INDIFFERENT AND REMOT WHEN DEALING WITH CUSTOMER PROBLEMS. I missed my flight (you chnged gates (new one blocks away , DID NOT POST THE CHANGE AT THE ORIGNAL GATE AND DID NOT ANNOUNCE THE CHANGE AT MIAMI. ALSO YOUR PEOPLE AT THE CHECK-IN DESK NEED A LESSON IN PRONOUNCING NAMES (CONLON IS A VERY SIMPLE NAME. I MISSED MY FIRST STAND-BY BECAUSE YOUR CLERK DID NOT ANNOUNCE MY NAME . WHEN I CHECKED SHE INSISTED THAT SHE HAD CALLED ME.. I W/15 FEET AWAY HER GENERAL ATTITUDE WAS "TOO BAD " SIT AND WE W/REASSIGN YOU
Horrible!!!! If I can just leave empty start I would, I came to the airport when to front desk give my confirmation number and it didn't exist, no by my name or last name or a anything the lady told I wasn't there, call customer services, useless!!!!! The lady in customer services told me that they didn't have me there, that the money when back to my account so there was nothing to do....... Horrible
American Airline is great.. but Spirit Air line is not good they make you pay for everything. i will not use this airline again
Good but I expected to be served some snack or at least a beverage on the flight... I was a bit disappointed this did not happen.
If there's a negative score, i'll give you the lowest. Your company sucks and full of dishonest persons.you sent me 10 differnt notifications for my gate information in less than 1hr! You have a lot of negative reviews on the internet, lot of complains from people. Shame on you! You even have advertised a free cancellation service that only confuses people. I suggest you just close your company.
Airline charged me an extra $100 for being 7 pounds over the weight limit. Flight was also delayed by an hour due to technical issues
And when boarding on a plane, I'm a long time I found the place where to put my hand luggage. Everything has been no free space. A flight attendant was very helpful and my luggage has allowed her to get to them. It was very embarrassing.
I was unable to do a $75 24 hr flight change because the connecting flight was the following day. Also we had to make an Emergency landing in Colorado Springs because we ran out of fuel.
I called airline 2 times on the way to airport. They would not let me board even though the plane was still there. I wasn't even put as a standby and so I lost my ticket and wasnt given another option. I would like some compensation or I will not use this service again.
It was everithing ok, except that when I Was comming back to Miami my bagage stays in laa vegas and now im in Cairo without my things!
DON'T BY FROM EDREAM! When e dream says no fee for changing flight, they are lying. Technically no fee from edream, but still fee from the airline. Also, by the time I landed, my connecting flight had already left.
Stevards working for American Airlines are not very friendly. I felt bad and was having a slightly higher temperature. Therefore I have asked them to ask people in sitting front of me, if they can close the lid for air, that was blowing directly into my face. The stevard said that this would not ve very polite to people, because they are eating. After asking them for the second time the same, they did it. Because I was feeling really bad I asked them for an extra blanket. They said that this is not possible because they were full at that time. After asking a stevard for the third time, she gave it finally to me. The next thing is also the space available on the plane to EU- due to the fact that sirplain was very old it did not have enough space for us. Since I travel a lot and have some experiences with other companies I think also that the AA should update their entertaining program/equipment (almost not present on flight to EU).
Connection flight cancelled and American Airlines was not taking responsibility in way that it would have.
I paid additional fee to reserve an aisle seat and at check in was told I had a middle seat...very disappointing. Feel as if I should be refunded the reserved seat fee!
This was such a great value! And there was plenty of flight options to choose from. I was able to choose a non-stop and it was wonderful!
Our seats were not together. We could not check in on either American or Alaska Airlines online early. It was not clear that we had to go to Alaska to get our boarding pass, so we wasted time going to the American terminal first to find out we couldn't get our boarding passes there.
Scheduled first flight, itin. booked me for the incorrect date. Booked second flights for my husband and myself, Was booked on different flights on our second leg of trip. DISASTER. I would suggest reading your itinerary very closely as soon as you book to check for all problems. Pay close attention when booking. The price of our tickets jumped from 178.00 + tax each to over 600.00 each. Its a good thing I didn't mindlessly hit the final place order button or we would have been charged. Thank you Delta for fixing their mistakes.
Simple flight easy to check in. The pricing and flight choices were great! I will definitely use this site again.
It was impossible to sleep during the whole journey. It was the most tiring trip I've ever had. And I've traveled longer distances! I paid a surcharge for always having a window seat and I had aisle seats on the last 2 flights.
Unfortunately my initial flight was ultimately cancelled due to aircraft malfunction, resulting in a very trying journey, missed connections in Dallas, etc. Although AA provided accommodation in Dallas it is not an experience I would wish to repeat.
The price which had been shown in the beginning was different with the final price . The difference was around $27.00 . This is not fair. Isn't it like a trick ? I saw $153.oo at the beginning .and finally it changed to $180.00
On line ck in is the absolute worst!!!! Your email confirmation reports American Airlines but u need to check in under US Air. This is not right! We spent 2 hours!!!!!!!!!! Trying to check in on line . I will stick with spirit. It takes 15 seconds to check in
I requested our seats be all together since we were flying with children. on the way there we were scattered all over.. On the way back the seats were together.
Hand Baggage Allowance
Each passenger is allowed to bring one carry-on luggage item as well as one small personal item for each flight. A traveler’s carry-on bag and personal item must be able to easily fit in the overhead bins or under the seat in front of them at the cabin crew’s discretion.
Maximum dimensions allowed for carry-on luggage are 9 inches x 14 inches x 22 inches (22 cm x 35 cm x 56 cm) including both the wheels and handles.
A personal item is generally defined as a purse, handbag, laptop or briefcase, book bag, or other similarly sized item. Maximum dimensions allowed for a small personal item are 9 inches x 10 inches x 17 inches (22 cm x 25 cm x 43 cm).
Checked Baggage Allowance
Checked baggage service charges apply at any point where bags are checked, although some customers are exempt from charges for bags within specified size and weight limits. Services charges for the first two check baggage items may apply for bags with a maximum weight of 50 lbs and a maximum exterior dimension of 62 inches. Any additional bags that exceed the maximum weight or size limits are considered excess baggage and may be subject to additional fees or regulations. MileagePlus members, active military personnel or their dependents may be exempt from checked baggage service charges for one or more of their luggage items as long as these items meet the weight and size requirements. This exemption does not pertain to group reservations of ten or more passengers or when the flight is not operated by United or United Express services. Passengers are recommended to carry all delicate and valuable items with their carry-on luggage, as the TSA is required to perform a comprehensive screen on all checked baggage. These screening procedures are not considered the liability of United Airlines.
Check-in is available within 24 hours of the flight’s scheduled departing time. Online check-in is the recommended method as it is fastest and boarding passes can be printed from a home computer. A message containing a link to your boarding pass can also be emailed to most mobile devices or laptops to be shown to check-in staff. A United Airlines app is also available for smartphone devices and can be used to instantly check-in before departure times. Regardless of check-in time, all baggage must be checked at least 30 minutes before domestic flights and 60 minutes before international connections.
Most domestic flights are boarded up to 15 minutes before the scheduled departure time. With most US airports suggesting at least an hour and a half processing time, United Airlines recommends arriving at least two hours before departure. Arriving at the departure gate at least 30 minutes before the scheduled departure time is also highly recommended. Peak traffic hours at most airports are between 6:30 a.m. – 9:30 a.m., 11:00 a.m. – 2:00 p.m., and 3:30 p.m. – 7:30 p.m. Travelers should keep in mind that proper identification is required at all check-in desks, TSA stations and at the departure gate.
Frequent Flyer Information - MileagePlus
United Airlines offers a frequent flyer program, entitled MileagePlus, that has been voted the world’s best frequent flyer program for nine consecutive years by Global Traveler magazine. “Miles” are earned by purchasing tickets, hotel reservations, car rentals and other services. Credit cards are offered that collect MileagePlus miles through standard purchases and other bonus reward programs. Amtrak tickets can also gain MileagePlus miles as well as trips planned through United Cruises and United Vacation services. MileagePlus miles can be used to purchase United Airlines tickets as well as many other services provided by United Airlines and its partners. Flight upgrades can be made with MileagePlus miles giving passengers access to premium flight cabins, checked bag allowances and complementary premium beverages. These upgrades can be made before or after tickets and reservations are purchased, although certain benefits are only available if upgrades are made prior to check-in. Miles can also be used to book reservations at many brand-name hotels or pay for a membership to United Airlines’ United Club and Lounge located at many airports worldwide. These lounges provide free snacks, beverages and Wi-Fi for members and are also partnered with other airport lounge services to ensure that MileagePlus travelers have a private and relaxing atmosphere while waiting for connecting flights. Miles can also be donated to charities through United’s donation services. A complete list of charities is available on their website and covers a wide range of non-profits and other similar associations.
What would become United Airlines completed its first commercial flight in 1926 and eventually merged with William Boeing's aircraft and carrier company to create the United Aircraft and Transport Corporation. By 1933, United was the first airline company to fly an all-metal aircraft, the famous Boeing 247. After merging with Capital Airlines in the 1960s, United Airlines became the USA's largest airline company and remained so for many years. Continuing to control a large portion of American airline traffic, United Airlines also became the first airline company to fly the now standard Boeing 747 and after becoming employee-owned through a stock ownership program, became the world's largest employee-owned corporation in 1994. United Airlines is based in Chicago, Illinois in Willis Tower (once known as Sears Tower) and operates over 700 mainline aircraft. The company currently boasts over 85,000 employees in the United States and countries around the world. As one of the world's most comprehensive and longest operating airline services, United Airlines is one of the USA's most traveled carriers. An average of over 5,200 flights are made daily to more than 350 airports worldwide and the airline has handled nearly 140 million passengers yearly since 2012. United Airlines also prides itself on being an environmentally sensitive corporation, flying the world’s first commercial aviation flight on certified bio-fuel. They have also campaigned to replace all paperwork with Apple’s iPad technology and have purchased over 100 fuel efficient Boeing 737 Max 9s to replace less efficient older models.